I ordered a seven day trial for one dollar. I was charged on my American Express card...
GetHuman-jadresh's Overcharge on Account issue with CarFax from September 2020
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Help with my CarFax issue
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GetHuman-jadresh's next move: find and follow the right step-by-step guide.
CarFax doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jadresh will need to dig through the advice provided by CarFax, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-jadresh can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if CarFax has better answers for you: CarFax Help Center
Before contacting them, items GetHuman-jadresh may need:
Name on the account, Billing address, and Email address on the account
The issue in GetHuman-jadresh's own words
I ordered a seven day trial for one dollar. I was charged on my American Express card $***.**. Either I made a mistake or your system did either way I would appreciate a refund for the $***.**. And then you can cancel my plan. I can’t work with people who have no phone number or human interaction to resolve issues
GetHuman-jadresh did not yet indicate what CarFax should do to make this right.
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