Bought car with a clean Carfax report supplied by GM dealer, no reported damage was sta...

GetHuman-smokepip's customer service issue with CarFax from December 2019

Help with my CarFax issue
The issue in GetHuman-smokepip's own words
Bought car with a clean Carfax report supplied by GM dealer, no reported damage was stated. I did not inspect the roof of the vehicle at dealership, since it is a rather tall vehicle, a Buick Enclave with **" wheels and I am a ***% disabled Veteran who needs a secure step ladder to stand on. After purchasing and taking home and wanting to polish the roof with my own wax, I then spotted what appeared to be hail damage only on roof panels. I had a Carisma Auto Specialist look at the damage and write an estimate. The estimate was just over $****. TOO much for me to absorb on top of my already $**,***.** investment. I am finding it hard to believe that the original (*) owner never reported that amount of damage to their insurance OR collected for it ! So I am wondering IF the Carfax was accurate or even possibly altered??

GetHuman-smokepip did not yet indicate what CarFax should do to make this right.

How GetHuman-smokepip fixed the problem
I gave up, since I feel Carfax is simply another money grab that when there is an omission or something that is incorrect they have all their bases covered with their fine print. So I went to the dealer directly and he offered to repair the issue. Finished.
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CarFax

Customer service issue
Reported by GetHuman-smokepip
Dec 18th, 2019 - 2 years ago
Fixed
GetHuman-smokepip shared how to fix
Seen by 17 customers so far
Similar issue to 468 others
0 customers following this
Items needed
Name on the account
Billing address
Email address on the account

Timeline

GetHuman-smokepip started working on this issue
Dec 18th, 2019 8:49pm
GetHuman-smokepip shared this issue with others over email
Dec 18th, 2019 8:52pm
GetHuman-smokepip confirmed the issue is fixed. Hooray!
Dec 20th, 2019 7:39pm