on my carfax report it has that ive been to volkswagen service dept but they are saying...

GetHuman-patree's customer service issue with CarFax from January 2019

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on my carfax report it has that ive been to volkswagen service dept but they are saying they did an oil change and fitlr on my car on ********* but when i check my records there are no proof of this or my mileage they have a date of *********with **** miles and then again *n ********** **.*** miles and then again on ********** **,*** miles and yet no record of oil change can someone explain this i did have my oil changes done at a service station for the past few years but now they are saying a need a new engine at **.*** miles due to oil fitler something is wrong can u explain this ty
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CarFax

Customer service issue
Reported by GetHuman-patree
Jan 14th, 2019 - 9 mons ago
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GetHuman-patree started working on this issue
Jan 14th 7:29pm