I need access to my debit card. At the moment I'm in Israel and have a*local mobile num...

GetHuman4167572's Restricted Account issue with Capital One from December 2019

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Card Number, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Social Security
The issue in GetHuman4167572's own words
I need access to my debit card. At the moment I'm in Israel and have a*local mobile number. In order to access my account I need to go through a*verification process.*According to a representative at Capital One I've just spoken to the bank*does not accept international phone numbers. In order to unblock my card*you are providing only one option: sending a text to my mobile not. But, as*you refuse to accent international numbers you are preventing me from going*through the identification process.*This is so lacking in logic, for whatever reason, bureaucratic you are*preventing me access to my account.*If this problem is not resolved asap, I will transfer my account to a*different bank which accomotes better the customers.**Sincerely,*Yvonne Fattal

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Capital One

Restricted Account issue
Reported by GetHuman4167572
Dec 29th, 2019 - 10 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 3776 others
0 customers following this

Timeline

GetHuman4167572 started working on this issue
Dec 29th, 2019 4:19am