Capital One Customer Service Issues

Two weeks ago, I used the online chat service. Currently in Israel until Dec 24, I am unable to log into my account since my cell number and landline are in WA, USA. I couldn't call an international representative as instructed. I need access to my account. I do have a number in Israel, but Capital One will need to call me or allow me to use online chat. Email: [redacted] Andrew H. Poole Last 4 digits of account: [redacted]

I'm having trouble accessing my C One Venture card. I previously used live chat, but now I can't find it. I'm currently in Israel and don't have a phone number here to receive a verification code. Could you please send the code to me via email? Kindly let me know when it will be sent so I can check my email promptly. If email doesn't work, I would like to use live chat again. This issue is urgent as I need to resolve discrepancies with a bill from SIXT car rental. Thank you, Andrew H Poole.

Hello, this is Daniel W. I recently spoke with account management and successfully answered all security questions. I was informed that I was approved for the guaranteed low-rate card. The representative mentioned I would receive a letter with my credit limit details, followed by the arrival of the card, and shortly after that, a pin code. However, I am concerned because I was under the impression that I was approved for the low-rate guaranteed card, not a secured card. I would appreciate any assistance in resolving this misunderstanding. Thank you.

I am frustrated with the transition of my Walmart card to Capital One. I was unfairly charged a $25 late fee when my payment was not late, as I've never missed a payment before. I have been unable to access my account on the Walmart website since the switch. I have encountered numerous issues since the transition, and I kindly request the removal of the erroneous late fee. My wife, Karen B., was removed as an authorized user on the account and I would like her to be reinstated. Thank you.

I have gone through 3 plastic cards recently, whether due to wear and tear or chip malfunctions. As a long-time Capital One customer, I value the service and rewards offered. After referring a friend who received a sleek Venture metal card with great travel perks, I wonder why I have not been offered one. I have just requested a replacement card but would like to ask for a metal card this time to avoid frequent replacements. If possible, please ensure that the new card sent to me is a metal one. Otherwise, I may consider moving my business to Chase, which offers similar rewards and a metal card. Thank you, Tyler H. *[redacted]

I recently upgraded my CapitalOne [redacted] Money Market account to a "Performance" [redacted] Account yesterday. My old account shows zero balance but is still visible in my accounts list. I'm concerned about potential inactive fees if it's not removed. If there are any benefits tied to keeping it, I would appreciate knowing. Kindly assist. Regards, Daniel M. S. Email is my preferred method of communication. Thank you.

I am unable to log into my online account. Thank you for your assistance. It seems my previous email was not acknowledged, as I mentioned I do not have access to a cell phone currently and requested a call to my landline instead of a text. Despite that, I received a message asking for my cell number. I am starting to feel that no one is willing to assist me. Please provide me with my credit card numbers and the balance owed so I can attempt to use Wells Fargo's online banking. I appreciate your efforts, even though recent events have caused me frustration after 22 years of being a customer.

I am not a Capital One customer and decided to try CreditWise. After carefully noting my login details, I accessed my report successfully. However, I am now encountering an error message when trying to log in again. I attempted to receive a temporary password via text, but the process seems unreliable. Despite verifying my phone number, it seems to be marked as invalid. Unfortunately, there is no alternative recovery method such as email. The lack of support resources for both customers and non-customers like myself on the CreditWise website is frustrating. This negative experience has made me reconsider getting a Capital One credit card through my employer. I have concerns about their reliability and cannot trust their services based on this ordeal.

Subject: Issue with Quick Silver Capital One VISA Card I wish to address an incident regarding my recent application for a Quick Silver Capital One VISA card, instigated by my son, Miles Ursin. The card was approved on December 9, [redacted], and I was informed it would arrive within 10+ days. However, 24 hours later, I discovered a reward link my son provided, and upon following it on December 10, [redacted], I was asked to reapply, which seemed unnecessary. Upon contacting customer service at 1-[redacted], I received no resolution. Despite multiple calls, including one on December 12, [redacted], I was informed that my son would not qualify for the reward due to the 24-hour gap between my application and the realization of the reward. I find this situation unjust, especially considering the short timeframe and my intention to switch from another credit card provider. This experience has left me questioning my decision to choose Capital One. I hope for a fair resolution. Sincerely, Janet Ursin

Hello, I attempted to pay for a Malaysia online visa from Sri Lanka but encountered an issue. After one failed transaction, I need to make a second payment using my Capital One MasterCard. I am applying for the Malaysia online visa through Window Malaysia. Unfortunately, when trying to make the second payment, I received an error stating the payment was unsuccessful. Please assist in releasing any hold on my credit card so I can complete the payment. Thank you, Sajitha J.

Hi, my name is Mary Irizarry (Maria Paz Garcia Mosquera) and I contacted your bank on October 8 to retrieve my account number or password. They provided me with a number to call from Spain. After speaking with some representatives and sending a copy of my passport for identification, I was shocked to find two charges on my phone bill for my international calls to Capital One. The phone number from which I made these calls is +34 [redacted]. Who should I speak with to address this issue?

The quality of customer service at Capital One has noticeably declined in recent years. While they were once exceptional, many representatives now lack the necessary skills to provide a positive experience. After a $25 payment error on my credit card with a zero balance, my attempts to resolve the issue were met with unhelpful responses. Despite promises of a refund check, the situation was not corrected, and subsequent inquiries were met with confusion and delays. Additionally, fraudulent charges prompted the cancellation of my card, leading to further inconvenience. Despite speaking with Sherrie and Nevin, who were apologetic and helpful, the overall experience revealed a systemic issue within the company. The inability of previous representatives to address basic concerns effectively reflects a concerning shift in Capital One's service standards.

I had a Money Market account with Capital One [redacted] where my paycheck was usually direct deposited. Recently, they closed my account and transferred the balance to my checking account. I expected my paycheck to be automatically deposited into my checking account as they had closed the other one. However, this did not happen. I made sure to update my direct deposit details to the [redacted] Checking account yesterday morning, but I have yet to receive my payment. What steps should I take now?

I received a payment via Zelle yesterday for selling my Nintendo. The buyer used my Capital One account details linked to my name, email, and phone number. I got an email confirming the transfer. However, I haven't seen the money in my account after 24 hours. I've used Zelle in the past without issues. Can anyone explain why the transfer hasn't gone through despite the correct information being provided?

I encountered a frustrating experience with the Capital One website while attempting to register our new Walmart credit cards. Despite spending over an hour on the task, I was unsuccessful in completing the registration process. Each time I tried entering my information, the website would not accept it, leading to timeouts. I'm disappointed and have ultimately given up. It's worth noting that the new cards share the same number as my old ones. I would appreciate it if the website could be reviewed to address these issues. I suspect I'm not the only customer facing this problem without any assistance available.

I recently opened an account a few months ago and have always paid my bill in full on time at the end of each month. However, I encountered an issue when trying to make a payment from my savings account and PayPal, resulting in a restricted account with a $[redacted] limit and a $73 balance. Despite never being late on a payment, the account was restricted without warning or explanation, even after making a $[redacted] payment on the same day. I believe this was unfair treatment as I was trying to build my credit score with this card. Unfortunately, after being denied assistance and having the account remain restricted, I decided to apply with another credit card company with a similar credit limit. This situation has left me frustrated, especially since I had a positive experience with Capital One and appreciated their low annual fee of $39.

Good morning, I am contacting you regarding a recurring charge on our credit card statement over the past four months related to Amazon Channels and Amazon Channels Prime. Despite contacting your customer service, we were redirected to Amazon and have been unsuccessfully trying to resolve this matter. This frustrating situation has led us to the decision to cancel both of our credit cards with your company. We have already settled the outstanding balance and will discontinue using your services going forward.

Dear Customer Service, I want to address an issue with my Capital One Quicksilver credit card. On December 13, [redacted], I successfully paid off my card, leaving a $0 balance. To my surprise, on December 14, [redacted], a finance charge of $29.76 appeared on the card. I am confused as to why a finance charge was applied to a zero balance. Will this continue to happen? I refuse to pay this unjust charge. If I am forced to pay it, I demand the cancellation of my credit card immediately. This situation feels like a blatant rip-off. Thank you, L. Petroy

Subject: Frustrating Experience with Capital One I have been facing numerous challenges with my Capital One account ending in [redacted]. Initially, I attempted to update my phone number and set up auto payments back in October [redacted] to avoid late fees due to changes in statement and due dates by Capital One. However, the verification process became a significant hurdle. Despite providing my information multiple times, including scanning my ID and Social Security card twice, the verification process failed. Even after following up and speaking with representatives, the issue remains unresolved. Every time I call, I have to repeat the whole situation, wait on hold for extended periods, and often end up being disconnected. I am requesting the removal of all late fees since October 4th, [redacted], activation of my card, and resolution of this verification deadlock so that I can access my account online without further delays. The lack of progress has led me to seek legal advice, and I urge Capital One to review the recorded calls to verify the authenticity of my claims. Sincerely, Russell Harter

On Friday, December 13th, I received an email stating that my account was restricted and that after a review, it will be closed, with the balance funds transferred to my linked external account. It has been four days, and there have been no developments. The email included a department number that only accepts voicemails. I have been calling and leaving messages since Friday, but there has been no callback. I am concerned about the timeline for this process, as my account is restricted, and I am unable to use my funds.