Hi I’m writing this email because my capital one account was closed due to a returned p...

GetHuman1036562's customer service issue with Capital One from August 2018

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The issue in GetHuman1036562's own words
Hi I’m writing this email because my capital one account was closed due to a returned payment. I have some to someone live over the phone and they had even called my bank over the phone to verify payment. They have received confirmation payment was made and my account was still closed. My father had recently passed away and I realized when I was making a payment, it was under my closed banking account I had on file. This would be the reason for my returned payment. I have never missed a payment and have excellent payment history. You guys have helped me rebuild my credit back up and will spread the word how you guys are fantastic. I would appreciate if give me a fair chance and reconsider reinstating my account. As I’m looking to buy a house in the next few years. I understand your concerns for returned payment as it’s has never happened before. I be happy to provide a letter from my bank or work if needed. My account **** **** **** *******Thank you, *Venus C Weisman.

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Capital One

Customer service issue
Reported by GetHuman1036562
Aug 25th, 2018 - 2 years ago
Fixed
Seen by 6 customers so far
Similar issue to 1474 others
0 customers following this
Items needed
Card Number
Name of Account Holder
Phone Number
Email on Account
Billing Address
Social Security

Timeline

GetHuman1036562 started working on this issue
Aug 25th, 2018 9:14pm
GetHuman1036562 indicated the issue is not fixed yet.
Aug 25th, 2018 10:21pm
GetHuman1036562 indicated the issue is not fixed yet.
Aug 27th, 2018 4:05pm

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