I specifically purchased Canon Products for their US based customer support. Anytime I...

GetHuman-mfleisch's Complaint issue with Canon USA from November 2019

Help with my Canon USA issue
First: share to improve GetHuman-mfleisch's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-mfleisch may need:
Where was the item purchased, Order number (if applicable), and Billing address
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-mfleisch's own words
I specifically purchased Canon Products for their US based customer support. Anytime I have called in the past I was able to get a technical support in a reasonable amount of time, generally less than ** min. I happen to have an issue an have called on * different occasions at different times of the day. Each time I get placed in a que with an announcement that was time is in excess of a hour! WHO HAS * HOUR TO WAIT ON A CALL FOR SUPPORT. I did try on a few occasions to wait hoping that it would not be that long and had to hang up to take care of other business. I am once again waiting over a hour to speak to a technical support person! I called an spoke to Sandy Employee *** who is supervisor of Customer Service to express my dismay about this situation. She advise it has been an issue for over * weeks! How can you not have an alternative option to obtain techincal support? At least make an effort so your customers are not put into this unattainable position! Set up an e-mail where the customer support person can call back or have the outgoing announcement accept the phone * of your customer so tech support can call them back. FOR A COMPANY OF YOUR SIZE AND TECHNICAL ABILITIES THIS IS DISGRACEFUL!!*Once a Loyal Canon Customer.*Michael J. Fleischer*President *Flexible Agency, Inc.****-***-**** Ext. *********@***.com

GetHuman-mfleisch did not yet indicate what Canon USA should do to make this right.

How GetHuman-mfleisch fixed the problem

We are waiting for GetHuman-mfleisch to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Canon USA's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Canon USA issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Canon USA

Complaint issue
Reported by GetHuman-mfleisch
Nov 21st, 2019 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 210 others
0 customers following this

Timeline

GetHuman-mfleisch started working on this issue
Nov 21st, 2019 8:59pm