When I try to print on my Canon ImagePrograf IPF*** plotter, an error message comes up...

GetHuman-westrame's customer service issue with Canon USA from May 2018

Help with my Canon USA issue
The issue in GetHuman-westrame's own words
When I try to print on my Canon ImagePrograf IPF*** plotter, an error message comes up and says:"Execute printhead cleaning. If this message is still displayed, replace the printhead. Printing stopped."**I would like you to guide me to understand this error and help me to know which actions I should take to have it fixed.**Thanks,**Webert.
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Canon USA

Customer service issue
Reported by GetHuman-westrame
May 9th, 2018 - 6 mons ago
I have an issue with Canon USA too
Not resolved
Seen by 7 customers so far
Similar issue to 658 others
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GetHuman-westrame started working on this issue
May 9th 2:06pm
GetHuman-westrame indicated the issue is not fixed yet.
May 9th 3:07pm