Sending coupons would seem logical.

GetHuman2780910's customer service issue with CVS.com from April 2019

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Help with my CVS.com issue
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The issue in GetHuman2780910's own words
Find out why I have not received coupons since last year. ... After receiving very frequent customer care coupons for years both via e-mail and in the mail, they have completely stopped. I have received not a coupon or even an e-mail from CVS since last year. Has the policy changed? Why has this happened? I spoke to someone named Tamika who was quite dismissive of my query. I was informed that if I don't shop at CVS, they cannot track my purchases and since January *st, I have done little shopping at CVS. CVS coupons encouraged me to shop at a place where the prices are quite high.! With no coupons coming in at all, I am not encouraged to shop at CVS. I do not understand this kind of marketing. It seems to me, CVS would want to encourage me to return as a shopper., not discourage me!!
There is no really logical explanation if one has any marketing savvy. One must get someone into the store!!!
Send coupons.
Many years.
Tried talking to someone named Tamika who was not terribly pleasant for a customer service representative.
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CVS.com

Coupons
Customer service issue
Reported by GetHuman2780910
Apr 20th, 2019 - 2 years ago
Fixed
Seen by 11 customers so far
Similar issue to 443 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman2780910 started working on this issue
Apr 20th, 2019 3:24pm
GetHuman2780910 indicated the issue is not fixed yet.
Apr 20th, 2019 9:47pm
GetHuman2780910 indicated the issue is not fixed yet.
Apr 20th, 2019 9:47pm
GetHuman2780910 indicated the issue is not fixed yet.
Apr 21st, 2019 6:45pm