No help at all from CNN!!! - still can not get * things, cannot rest my account password (CNN website says I have an account!), cannot get other CNN newsletters. Unable to trust a news source you can not access!!!!

GetHuman5298601's customer service issue with CNN from September 2020

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The issue in GetHuman5298601's own words
Access it * Things! It used to be my first access to the news - disappeared from my email feed several weeks ago and I have not been able to get it reactivated!!! ... I no longer get *things each day. I have tried to request a new account - website says it will send verification email and I never get one. I have tried to reset my password - and never get a reset email. Comcast checked to see if I accidentally filtered out CNN somehow and I have not. I do not know what to do. Comcast thinks someone has high jacked the account but they see no evidence of who or what from their end.
I am really irritated CNN has no easily accessible Help Desk!!! I have spent hours trying to fix this. I want to trust CNN and value what is normally balanced information - bit I can not see it!!!
Figure out why you do not send me daily emails and why I do not get responses when I try to reset password or sign up for other newsletters.
I have trusted CNN for many years and need this info daily to help focus my volunteer actions.
Checked my junk mail and junk mail settings. Had Comcast check my email service on their end to see if some weird filter was prohibiting CNN anything from hitting my email. They said there is nothing blocking CNN.
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CNN

* Things daily news
Customer service issue
Reported by GetHuman5298601
Sep 25th, 2020 - 2 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 680 others
0 customers following this

Timeline

GetHuman5298601 started working on this issue
Sep 25th, 2020 2:24am
GetHuman5298601 indicated the issue is not fixed yet.
Sep 25th, 2020 12:17pm

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