Trying to get CNN Go on an Apple TV. When I click on icon I get a message Not authoriz...

GetHuman5127553's customer service issue with CNN from August 2020

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The issue in GetHuman5127553's own words
Trying to get CNN Go on an Apple TV. When I click on icon I get a message Not authorized Need assistance from TV Provider. I tried ATT TV, Apple TV and spectrum TV. None could help me. I went on CNN Go Help link. Tried the below instructions. "Activate" never appeared in Settings.*Initially when we click on CNNGo it came up with ** minutes of viewing to join. We are ne to Apple TV so we didn't opt for it. The offering doesn't show up when we been trying these past few hour.**Can you help?**Jef**On AppleTV:*The CNNgo app on AppleTV provides access to free video clips out-of-the-box. To experience live programming and on demand shows, follow these steps:*Navigate to the CNNgo app on AppleTV.*Select "Settings" tab**Select "Activate" and note the activation code displayed.*On your computer, open a web browser window and go to: **www.cnn.com*activate.*Enter the activation code from step *) and click "Continue to Verify".*Select your TV service provider and enter your username and password.*After you have successfully signed in with your TV service provider credentials on the web browser, AppleTV will return to the "Settings" page. Press "Menu" to start watching live CNN and other shows in the CNNgo app. NOTE: This one time process can take a few minutes to complete.

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CNN

Customer service issue
Reported by GetHuman5127553
Aug 3rd, 2020 - 7 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 683 others
0 customers following this

Timeline

GetHuman5127553 started working on this issue
Aug 3rd, 2020 7:25pm
GetHuman5127553 indicated the issue is not fixed yet.
Aug 4th, 2020 1:27pm

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