Trying to get CNN Go on an Apple TV. When I click on icon I get a message Not authoriz...

GetHuman5127553's customer service issue with CNN from August 2020

Help with my CNN issue
First: share to improve GetHuman5127553's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5127553 may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman5127553's own words
Trying to get CNN Go on an Apple TV. When I click on icon I get a message Not authorized Need assistance from TV Provider. I tried ATT TV, Apple TV and spectrum TV. None could help me. I went on CNN Go Help link. Tried the below instructions. "Activate" never appeared in Settings.*Initially when we click on CNNGo it came up with ** minutes of viewing to join. We are ne to Apple TV so we didn't opt for it. The offering doesn't show up when we been trying these past few hour.**Can you help?**Jef**On AppleTV:*The CNNgo app on AppleTV provides access to free video clips out-of-the-box. To experience live programming and on demand shows, follow these steps:*Navigate to the CNNgo app on AppleTV.*Select "Settings" tab**Select "Activate" and note the activation code displayed.*On your computer, open a web browser window and go to: **www.cnn.com*activate.*Enter the activation code from step *) and click "Continue to Verify".*Select your TV service provider and enter your username and password.*After you have successfully signed in with your TV service provider credentials on the web browser, AppleTV will return to the "Settings" page. Press "Menu" to start watching live CNN and other shows in the CNNgo app. NOTE: This one time process can take a few minutes to complete.

GetHuman5127553 did not yet indicate what CNN should do to make this right.

How GetHuman5127553 fixed the problem

We are waiting for GetHuman5127553 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get CNN's attention and get better help faster. Tap below to get started.
Having CNN issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

CNN

Customer service issue
Reported by GetHuman5127553
Aug 3rd, 2020 - 2 years ago
Not resolved
Seen by 24 customers so far
Similar issue to 683 others
0 customers following this

Timeline

GetHuman5127553 started working on this issue
Aug 3rd, 2020 7:25pm
GetHuman5127553 indicated the issue is not fixed yet.
Aug 4th, 2020 1:27pm

Paying Your Telecom Too Much?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies