MY DAUGHTERbrought a new phone from Sprint with a guard and warrantry. * days later the...

GetHuman-nikiedwa's customer service issue with CNN from December 2018

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The issue in GetHuman-nikiedwa's own words
MY DAUGHTERbrought a new phone from Sprint with a guard and warrantry. * days later the guard broke .Called Sprint white * foot plus about *** lb manager. He said it would be * THEN * dollars. I said warranty did not say that he then rudely said I don't have to do anything for u take it or lv it. I AM A *FT * IN ** YEAR OLD BLACK WOMAN MY DAUghter is black *ft* with cancer and leans on a cane. In the store he looked at our warranty saw we had only paid half price and said it would be ** dollars. I TOLD MY DAUGHTER to pay it and we would file a complaint. HE SAID HAS DOING nothing for us and get out or he was calling the police and we were banned for life. We left called Sprint corporate and they said we could go back in store.Stepped indoor white manager Gage called the police. Sprint now says Gage is a *rd party vendor who says we are a security risk. THEY ARE LETTING GAGE GET AWAY WITH CALLING THE POLICE ON US AND SAYING IT IS HIS RIGHT SINCE WE ARE A SECURITY RISK. HOW we don't even cuss. I HAVE the policeman,s name

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CNN

Customer service issue
Reported by GetHuman-nikiedwa
Dec 30th, 2018 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 138 others
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GetHuman-nikiedwa started working on this issue
Dec 30th, 2018 2:04am