Oh my god. This is so slimy and unprofessional* I used to be such a fan of you guys. I will be getting my news elsewhere from now on.

GetHuman1719252's customer service issue with CNN from December 2018

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GetHuman1719252's next move: try the CNN help center again.
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The issue in GetHuman1719252's own words
stop targeted ads from going to my CNN alerts ... I am getting targeted advertising from Livenet for Neptune Cremation Society. This is very offensive to me. The opt out option on the advertising does not function. I want to be removed from this or any other targeted advertising. I have subscribed to CNN Breaking News for decades but will cancel it and send it to spam if I can't get this targeted ad issue eliminated (I share my computer with many people and don't want my interests shared with a whole household, nor do I want their interests shared against their wishes. My e-mail address is *****@***.com. I do not want to give other personal information that will most assuredly end up on a mailing list. Please do the right thing and remove me from your mailing lists except for the alerts which I find valuable.
No one to contact personally, and this process is made unnecessarily difficut. I will discuss on many social media forums to get further suggestions since CNN obviously is not taking my complaint seriously.
No making me repeat my problem multiples times. TAKE ME OFF YOUR TARGETED ADS SO I DON'T SEE ADS FOR CREMATION SOCIETIES EVERY TIME I GET AN ALERT, WHICH ARE ALL NOW GOING TO BE SENT TO SPAM. I NO LONGER TRUST YOUR BUSINESS MODEL OR YOUR CONTENT IF THIS IS THE WAY YOU RUN YOUR COMPANY.
I worked at CNN when it was in its infancy and have always been a loyal watcher. No more.
I SHOULDN'T HAVE TO.....THIS SHOULD BE A SIMPLE ISSUE THAT HAS TURNED OUT TO BE DISGUSTINGLY DIFFICULT AND MAKES ME KNOW NOW THAT CNN IS ON ITS DEATH BED.
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CNN

Customer service issue
Reported by GetHuman1719252
Dec 8th, 2018 - 5 mons ago
I have an issue with CNN too
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GetHuman1719252 started working on this issue
Dec 8th, 2018 9:07pm
GetHuman1719252 indicated the issue is not fixed yet.
Dec 8th, 2018 9:10pm