BK location-routes **&** in Shorewood IL.*Tuesday ******* @ *:** pm. We stop at this l...

GetHuman5887690's Complaint issue with Burger King from March 2021

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The issue in GetHuman5887690's own words
BK location-routes **&** in Shorewood IL.*Tuesday ******* @ *:** pm. We stop at this location often, and have always been treated very respectfully. When my husband asked if the drinks we were being handed were mocha frappuccinos, the women handing it to him acted like he was an idiot. My husband accepted the * fraps. When my husband tried to explain that they usually have whipped cream and a domed lid, she rudely said ,"THEY DO NOT!" When my husband said that they always have before, she got more aggressive and said again, only louder, "THEY DO NOT!" My husband very politely (and without raising his voice) said she might like to check with her supervisor, and she responded again, "THEY DO NOT, AND I KNOW." Unless there has been a change in the way BK serves their fraps, this individual needs additional training. In any case she definitely needs additional training on being courteous when serving a customer. We were a group of seniors ages **, **, and **, who are very courteous, and don't deserve to be treated this way. By the way, the woman serving us was not a teenager by any means. So she should know better. I think it not unreasonable that this individual get additional training, and that we should get * free fraps made correctly. We also purchased * whoppers, which were very good as usual.

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Burger King

Complaint issue
Reported by GetHuman5887690
Mar 25th, 2021 - 2 months ago
Not resolved
Seen by 12 customers so far
Similar issue to 442 others
0 customers following this

Timeline

GetHuman5887690 started working on this issue
Mar 25th 7:12pm

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