I purchased a pair of sneakers item * *********** on line size ** on ******** . I recei...

GetHuman2329473's customer service issue with Burberry.com from February 2019

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I purchased a pair of sneakers item * *********** on line size ** on ******** . I received the sneakers and tried the sneakers on they were to big. I took the sneakers to Burberry in Shorth Hills Mall in N J . I exchanged the sneakers for a smaller size, I was told that it would be a findl sale . If I wanted yo I could send them back to where they was shipped from . I assured the store that I was gonna keep the sneakers . I was offended and appalled when I saw on the news that Burberry had came out with a hoodie with a noose designed as a draw string around the neck . Things will never change when you have people or designers displaying hatred , cause that’s excstly what it is, it saddens me espically when a lot of the merchandise is being purchased by Afro Americans I believe , if I am wrong it doesn’t matter Gucci, Prada and all others who continue to display this kind of behavior . I would like to retune my purchase for a refund . The sneakers were purchased as I stated above . The sneakers were never worn if you like I can send you a picture of thenunwirn sneakers . A response is need so I can put this issue behind me Thank you in advance
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Burberry.com

Customer service issue
Reported by GetHuman2329473
Feb 28th, 2019 - 3 mons ago
I have an issue with Burberry.com too
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GetHuman2329473 started working on this issue
Feb 28th 8:16pm
GetHuman2329473 indicated the issue is not fixed yet.
Feb 28th 8:17pm