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Bumble Customer FAQ

Top Answers & How-to Guides

How do I Contact Bumble Customer Service?

The question we are asked most often is about how to talk to Bumble customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Delete Bumble Forever?

There are three different ways to delete your Bumble account. You can delete your dating profile but use Bumble friends. You can put...

Can I delete my Bumble account and create a new one?

Yes, you can delete your Bumble account and create a new one if desired. To delete your account, go to your profile settings, select...
Ask any question you have about Bumble customer service, get an answer now.

Recent Bumble Customer Questions

My account blocked without any prior information or alert

There could be various reasons why your Bumble account was blocked, including violating the community guidelines or terms of service. Unfortunately, we cannot provide specific details about individual accounts.
Asked Aug 1, 2024 6:45 AM

I deleted my account and they charged me anyway. Now I redid my account for the month, but they are saying I need to pay for premium again.

We're sorry to hear you're having trouble with your Bumble subscription. Once you delete your Bumble account, any active subscriptions should be cancelled, but there may be a delay if the charge already started processing. Also, keep in mind, deleting the app itself does not cancel your subscription. As for re-paying for Bumble Premium after recreating your account, it's true that subscriptions are linked to your account. If the account is deleted, any active subscriptions are terminated. So, when you restart your account, you'll have to re-subscribe to get back the Premium benefits.
Asked Apr 12, 2024 12:59 AM

How to remove the blocked account?

If you've blocked someone on Bumble and you want to unblock them, you can do this by going to your settings. Once in settings, select 'Blocked Users' section. Here you will see a list of users you've blocked and next to their profile, there is an option to 'Unblock'. Simply click 'Unblock' next to the user's profile and they will be removed from your blocked list. Please note, unblocking them also allows them to see and match with you again.
Asked Mar 30, 2024 6:46 AM

I'm trying to email bumble because it is asking me for a code that I don't have during log-in

If you're having difficulty logging in due to a required code, you may have enabled two-factor authentication (2FA). The code is typically sent to your connected email or phone number. If you're not receiving this code, try checking your spam or junk folder in your email or ensure your phone number is correct. Also, remember Bumble won't be able to send a code if your device is not connected to the internet. If none of these options solve the issue, you probably need to reset your password. To keep Bumble secure, they don't provide direct email support for log-in issues. Instead, you can request a password reset from the login screen. After clicking "Forgot your password?", simply enter your email or phone number and follow the prompts.
Asked Mar 17, 2024 4:31 PM

Unable to open my existing account on bumble

If you're having trouble opening your existing Bumble account, it could be due to a few common reasons. Firstly, ensure you're using the correct login method. If you linked your account to Facebook or Apple ID, you need to log in through that. If you're using the correct method and still having issues, try clearing your cache or reinstalling the app. If your Bumble account is linked to your phone number, make sure that you're inputting the correct number and it's correctly saving. For forgotten passwords, choose the 'Forgot Password' option in the login page. If you're still facing issues after these steps, it could be a temporary glitch or bug. Wait a while and try logging in again.
Asked Mar 8, 2024 5:58 AM

Help me with my Bumble customer service issue

Account Management

How Do I Delete Bumble Forever?

There are three different ways to delete your Bumble account. You can delete your dating profile but use Bumble friends. You can put...

Can I delete my Bumble account and create a new one?

Yes, you can delete your Bumble account and create a new one if desired. To delete your account, go to your profile settings, select...

Use and Features

Can I use Bumble without Facebook?

Yes, you can use Bumble without Facebook. Bumble offers an alternative sign-up method using your phone number. This option allows you...

What are Bumble Coins used for?

Bumble Coins are a virtual currency used on Bumble to enhance the user experience and unlock additional features. Users can purchase...

Is Bumble free to use?

Yes, Bumble is free to use! The app offers a range of features at no cost, allowing users to create an account, browse profiles, and...

Can I use Bumble on my computer or laptop?

Yes, Bumble can be used on your computer or laptop. Bumble has a web version that allows you to access all the features and functionalities...

Matching Algorithm

How does Bumble's matching algorithm work?

Bumble's matching algorithm is designed to prioritize mutual connections and give women control over their dating experience. When...

Compatibility

What is the difference between Bumble BFF and Bumble Date?

Bumble BFF and Bumble Date are two different modes within the Bumble app. Bumble BFF is designed for users who are strictly looking...
We look to the Bumble issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Bumble issues reported to GetHuman
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