Suddenly, after responding to chats, they disappeared, one at a time, after each chat...

GetHuman-mlggiama's customer service issue with Bumble from May 2018

Help with my Bumble issue
The issue in GetHuman-mlggiama's own words
Suddenly, after responding to chats, they disappeared, one at a time, after each chat, as well as ones I had ongoing conversations with. So I uninstalled and reintalled the app, now my entire profile is gone, the pictures, connections I made, everything. It is not recognizing that I have already paid for Bumble Boost and is asking for my credit card number in order to extend matches ** hours. I already paid, $**.** on ******* for a *-month subscription. It will not even allow me to input my original e-mail address or change the one that it currently has, which is incorrect. I have paid for this service and am not getting what I paid for at all.
GetHuman-mlggiama did not yet indicate what Bumble should do to make this right.
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Bumble

Customer service issue
Reported by GetHuman-mlggiama
May 22nd, 2018 - 6 mons ago
I have an issue with Bumble too
Fixed
Seen by 2 customers so far
Similar issue to 329 others
0 customers following this
Items needed
Username on Account
Country and town you are located
Email on Account
Full Name
Phone number on account
Timeline
GetHuman-mlggiama started working on this issue
May 22nd 3:57am
GetHuman-mlggiama indicated the issue is not fixed yet.
May 22nd 3:57am