To whom it may concern.* *Complaint* NJO SAUNDERSON – CONTRACT ********* *I refer to th...
GetHuman1959868's customer service issue with Budget Rent a Car from January 2019
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The issue in GetHuman1959868's own words
To whom it may concern.* *Complaint* NJO SAUNDERSON – CONTRACT ********* *I refer to the rental agreement attached: **Background:* *I am a budget client for almost ** years, I can honestly say I have not rented with other firms internationally in this period, I always use Budget.*In the past I had great service, good vehicles and nothing to complain about – and I travelled thousands of miles in the US and other countries.*We travel with * small kids, and need to make sure that we use reputable companies, especially in the winter time.* *This holiday arrangements were done, and I expected nothing else when I approached Budget for my long-term rental.* *I went to Charlotte’s Airport Budget office and was helped by a very friendly guy, who helped me well, and gave sound advice.*I collected the vehicle in the parking K** in the parking garage and was surprised to see there were a lot of damage on the back bumper, back light, and side.* *I was concerned, but we normally one notes these damages to make sure that I am not held liable for damage that was on the vehicle and did that when I got to the counter*exit gate.*The lady made note, but just broad, without confirming the damage, just a rubber stamp with the words “ Damage noted on rear bumper”* *We immediately left on our trip to San Antonio Texas, and covered about ***kms the first day. Later that day the rear light came lose and had to temporally secure it.*It started to rain and the wiper blades weren’t taking the water away.*The Wiper blades weren’t fixed correctly and went over the side of the window with a “knock” sound that we had to listen to for hundreds of miles. *The car was not roadworthy.*I called your Budget line, which was given to me by your desk and on the paperwork, and told my story. The lady said that she can’t help me, I must return to Charlotte, or wait for San Antonio and complain there. I spoke to your *********** line * times on the **th December **** to try and arrange for assistance without luck. They’ve transferred me from one department to another, for almost an hour. Eventually I gave up and did what the first lady told me, wait for San Antonio.* *We travelled the back routes to Branson Missouri, and turned toward Austin, through Fort Smith AR.* *Arriving in Branson we could not get lock or unlock the vehicle, we had to do everything manually, the batteries of the remote was flat. We discovered this after coming back from Target, and found the car open, then we realised that the car doesn’t lock properly. This was a nuisance that I can’t describe – not what one would expect.* *One would think that when they issue a car, and specifically for travelling longer distances, they would make sure it is a well-maintained vehicle.* *On our way to Fort Smith the car’s oil light came on, and I stopped. I had to get help and we eventually filled about a litre of oil. ( lots of hours and schlep later)*From there onward the car had to checked the whole time, and I left the vehicle with the Budget man with all the oil bottles in the back. He used a couple of litres after that.* *By this time our trip was spoiled, and Heading to San Antonio, we were worried about the oil constantly, we had to do shorter distances and made sure that we get secure parking areas etc.*We went through a rain storm in AUSTIN and could not drive faster than ** miles per hour, for hours.* *With the usage of oi and wiper issue, we decided to stop our trip in Austin, instead of San Antonio, and moved on. * *When we arrived at the Austin Airport, the friendly man that collected the vehicle instantly said he knows the vehicle - I say it can’t be, it comes from Charlotte, and his reply was, we have one in the same condition at this branch as well. He then referred me back to Charlotte, and said I must deal with the issuing branch. That was my experience with budget the whole time, everyone refer you to another branch, to another department – no loyalty toward the client.* *I am not sure if BUDGET understand that a tourist that visit America don’t always have the flexibility within a tight schedule to fly back, or communicate for hours with people on the BUDGET*AVIS lines that keep on referring you from one place to another. There comes a time that you just leave it and rent elsewhere, which we did.* *I gave the car back a day early, never got a credit – no further correspondence after my compliant at the AUSTIN Branch.*The car was immediately marked to be sent for repairs, but what about us, the victims of hopefully an isolated “bad” vehicle?* *I am not one that normally complain about stupid things but this time I want because:* *The vehicle was not roadworthy,*It was due for a service, (Alert was on)*We could not lock the vehicle the way it should be, sometimes it did not want to start because of the remote.*The oil was a serious problem.*The car appeared to be in some accident, and looked terrible.*We had to reduce our trip because of a bad rental.*OUR LIVES WERE AT RISK, THE WHOLE TIME.* *I don’t know if this is important to you or not, but I do want to request that you refund me my money for this rental in full because it placed our lives at risk, caused time delays, and messed up the biggest part of a trip that we travelled from South Africa to come and enjoy. It is something so serious, and of such big importance that I would keep going with this until settled.*I see also see that you guys don’t respond to Hellopeter complaints, and hopefully that is something that was also an isolated mistake.* *I certainly want some kind of feedback or communication in this regard, because this is not how business should be conducted, and feeling helpless and powerless in another country because of BUDGET, if not how I envisaged it to be.* *Kind regards* *Oscar N.J Saunderson*Waterstreet Property Group*Cell: ***********email: *****@***.com*www.waterstreet.co.za
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