Broyhill Furniture Customer FAQ

Top Answers & How-to Guides

How do I Contact Broyhill Furniture Customer Service?

The question we are asked most often is about how to talk to Broyhill Furniture customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Does Broyhill offer assembly services for their furniture?

Yes, Broyhill does offer assembly services for their furniture. We understand that assembling furniture can be time-consuming and complex...
Ask any question you have about Broyhill Furniture customer service, get an answer now.

Recent Broyhill Furniture Customer Questions

I need to buy cushion covers for outdoor furniture Crestfield all weather GB0239041-2

Unfortunately, we do not sell specific cushion covers for individual Broyhill Furniture models such as Crestfield All Weather GB0239041-2. Broyhill Furniture does not specialize in outdoor furniture accessories. For customized or specific cushion covers, we suggest seeking out a local upholstery or fabric store that provides custom sewing services. They can assist you in choosing the right fabric for outdoor use and create cushion covers that match your specifications. Please note that the fabric should be designed for outdoor use to resist fading in the sun and withstand the elements.
Asked Apr 24, 2024 4:28 PM

I bought a pergola and need to find the right size sun shade for it. I would like buy one that you recommend

We're happy to help. However, as we are specifically associated with Broyhill Furniture, we can only provide assistance pertaining to their products. Broyhill Furniture does not currently offer pergolas or sun shades in their product line. Therefore, we, unfortunately, cannot recommend a specific sun shade for your pergola. It would be best to measure your pergola and look for a sun shade that matches those dimensions from a retailer that specializes in outdoor furnishings.
Asked Apr 14, 2024 2:17 PM

Bought a 73.5 in. Broyhill Castillo foreplace and there's no remote control.

We're sorry to hear about your missing remote control. The Broyhill Castillo Fireplace should indeed come with a remote control included in the package for managing the fire intensity and heat. If you've received a unit without a remote, it's possible it may have been overlooked during packaging. We'd recommend reaching out to the retailer where you purchased the fireplace to report the issue and seek a replacement for the missing remote.
Asked Apr 4, 2024 8:30 PM

Help me with my Broyhill Furniture customer service issue

Return Policy

What is Broyhill's return policy?

Broyhill's return policy ensures customer satisfaction by accepting returns within 30 days of purchase. We understand that sometimes...

Durability

How long does Broyhill furniture usually last?

Broyhill furniture is renowned for its durability and long-lasting quality. While the lifespan of any furniture item can vary depending...

Warranty

What is the warranty on Broyhill products?

The warranty on Broyhill products typically varies depending on the specific item purchased. However, Broyhill generally offers a limited...

Purchase Locations

Where can I purchase Broyhill furniture?

Broyhill furniture can be conveniently purchased through several authorized retailers both online and in-store. To locate a nearby...

Customization Options

Can I customize the design and fabric of Broyhill furniture?

Yes, Broyhill offers customization options for their furniture designs and fabrics. They understand that everyone has unique preferences...

Financing

Does Broyhill offer financing options?

Yes, Broyhill offers financing options to make it convenient for customers to purchase their desired furniture. With the understanding...

Delivery Tracking

Can I track the delivery of my Broyhill furniture order?

Yes, you can track the delivery of your Broyhill furniture order. Once your order has been shipped, you will receive an email with...

Shipping Methods

What are the available shipping methods for Broyhill furniture?

At Broyhill, we strive to provide convenient and reliable shipping options for our valued customers. We offer two main shipping methods...

Promotions

Are there any discounts or promotions currently available for Broyhill products?

Yes, Broyhill regularly offers discounts and promotions on their products. They understand the value of providing great deals to their...

Damaged Items

What is Broyhill's process for handling damaged or defective items?

Broyhill's process for handling damaged or defective items is designed to ensure customer satisfaction and resolve issues promptly....

Assembly Services

Does Broyhill offer assembly services for their furniture?

Yes, Broyhill does offer assembly services for their furniture. We understand that assembling furniture can be time-consuming and complex...
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