I can only print in three out of four ain’t cartridge colors. My cyan cartridge is not...

GetHuman2951071's customer service issue with Brother International from May 2019

Help with my Brother International issue
The issue in GetHuman2951071's own words
I can only print in three out of four ain’t cartridge colors. My cyan cartridge is not working and I can’t print from it.

GetHuman2951071 did not yet indicate what Brother International should do to make this right.

How GetHuman2951071 fixed the problem
To get into maintenance mode, press copy on the screen of the printer, then hold down the home button until you get into a black screen with The serial number of the printer, the ROM version, and some other thing I forgot. Hold down the *th button, which is blank. When you get to the keypad, quickly press *, *, * in that order on the numberpad. If done correctly, your printer will say MAINTENANCE at the top of the screen. After that, press *, *, * in that order on the numberpad. If done correctly, your printer should say uINIT*P ALL at the top of the screen. Find the keypad page with the arrow buttons on it, and use the arrows to select what color you would like to deep clean. it should say one of these codes: uINIT*P CYAN, uINIT*P YELLOW, uINIT*P MAGENTA, or uINIT*P BLACK. Select the color to deep clean, and press Mono Start on the screen. The printer will now begin cleaning only the cartridge you selected, and it will clean it deeper than it usually does with all of them. Once it's done with that, go in and manually print a quality check page. If the color affected is back, you've successfully fixed the issue! Congratulations!
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Brother International

Customer service issue
Reported by GetHuman2951071
May 19th, 2019 - 2 years ago
Fixed
GetHuman2951071 shared how to fix
Seen by 17 customers so far
Similar issue to 254 others
0 customers following this
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Timeline

GetHuman2951071 started working on this issue
May 19th, 2019 11:54pm
GetHuman2951071 confirmed the issue is fixed. Hooray!
May 20th, 2019 9:26pm
GetHuman2951071 confirmed the issue is fixed. Hooray!
May 23rd, 2019 9:43pm