Brother International Customer FAQ

Top Answers & How-to Guides

What is Brother International's Phone Number?

The question we are asked most often is about how to talk to Brother International customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is the Brother International privacy policy?

Brother International values the privacy of its customers and is committed to protecting their personal information. Our privacy policy...
Ask any question you have about Brother International customer service, get an answer now.

Recent Brother International Customer Questions

how do I get my printer to work with my router

First, ensure that both your printer and router are powered on. Most Brother printers are wireless-ready, so go to the printer's settings menu and select the wireless setup option. The printer will search for available networks; select yours and input your password when prompted. The printer should then connect to the router. If the printer is not wireless-capable or if you're experiencing issues, you can connect the printer to the router using an Ethernet cable instead. Ensure your computer or devices are connected to the same network. Open the printer settings on your device, select 'Add printer', and then choose your Brother printer.
Asked Apr 10, 2024 2:54 PM

my printer is not connecting to the web. How do I reconnect it?

Try these steps: First, make sure that your printer and the device you're trying to connect from are on the same network. Select the network settings option in your printer's menu, usually found under Settings or Setup. From there, choose the option to connect to a network or Wi-Fi. Then, enter the name and password for your Wi-Fi network. If you're having trouble navigating these steps or the printer won't connect, try restarting both your router and your printer. Remember to wait a few minutes for both devices to fully power on before attempting to connect again.
Asked Apr 6, 2024 1:37 PM

Help me with my Brother International customer service issue

Order Status

How do I check the status of my order?

To check the status of your order, you can log in to your account on our website and view your order history. There you will find the...

Software and Drivers

Where can I find software and drivers for my Brother product?

You can easily find software and drivers for your Brother product on our official Brother International website. Visit our website...

Warranty Information

What type of warranty does Brother offer for their products?

Brother International provides a comprehensive warranty for their products. The specific warranty coverage may vary based on the product...

Online Purchases

Can I buy Brother products directly from the website?

Yes, Brother International offers the convenience of purchasing their products directly from their website. By visiting Brother's official...

Service Centers

Where can I find Brother authorized service centers?

You can easily locate Brother authorized service centers by visiting the Brother International website. Simply navigate to the "Support"...

Return Policy

What is the return policy for Brother products?

Brother International offers a hassle-free return policy to ensure customer satisfaction. If you are not completely satisfied with...

Shipment Tracking

Can I track my Brother product shipment?

Yes, you can track your Brother product shipment. Brother International provides a tracking service that allows customers to monitor...

Recycling Programs

Does Brother offer any recycling programs for their products?

Yes, Brother offers recycling programs for their products. As part of their commitment to environmental sustainability, Brother provides...

Loyalty Program

Is there a Brother loyalty program?

Yes, Brother International offers a loyalty program called "Brother Rewards." This program is designed to reward customers for their...

Privacy Policy

What is the Brother International privacy policy?

Brother International values the privacy of its customers and is committed to protecting their personal information. Our privacy policy...
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