I was switched by MSE Energy Saving Club from my existing tariffs, standard for electri...

GetHuman-jimrook's customer service issue with British Gas from January 2020

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The issue in GetHuman-jimrook's own words
I was switched by MSE Energy Saving Club from my existing tariffs, standard for electricity, and Gas Employee Discount Region L both with British Gas , to the British Gas Energy and Boiler Cover Jan **** tariff.* The electricity tariff was changed over almost immediately and my most recent bill was at the new rate from the date of the switch.* As yet the gas tariff has not been changed, despite a reminder phone call from me to you at least two weeks ago. It is now some * weeks since the switch should have taken place.* I believe that part of the switch deal was that I would arrange the installation of smart meters within * months of the start of the switch. I am prepared to keep my part of the deal when you have honoured yours and not before.

GetHuman-jimrook did not yet indicate what British Gas should do to make this right.

** years!!
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British Gas

Customer service issue
Reported by GetHuman-jimrook
Jan 26th, 2020 - a year ago
Not resolved
Seen by 13 customers so far
Similar issue to 2032 others
0 customers following this

Timeline

GetHuman-jimrook started working on this issue
Jan 26th, 2020 9:21pm
GetHuman-jimrook indicated the issue is not fixed yet.
Jan 26th, 2020 9:22pm
GetHuman-jimrook indicated the issue is not fixed yet.
Jan 26th, 2020 9:22pm
GetHuman-jimrook indicated the issue is not fixed yet.
Jan 27th, 2020 9:09am
GetHuman-jimrook indicated the issue is not fixed yet.
Jan 27th, 2020 11:11pm
GetHuman-jimrook indicated the issue is not fixed yet.
Jan 29th, 2020 8:44am
GetHuman-jimrook indicated the issue is not fixed yet.
Jan 29th, 2020 9:37pm
GetHuman-jimrook indicated the issue is not fixed yet.
Jan 29th, 2020 9:38pm

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