British Airways Customer Service Issues

Hello, I haven't flown with British Airways for a number of years, but I still have an Executive Club number and some Avios points. The Executive Club number is: [redacted]6 registered under the name of S. Boel, email: [redacted] I used to receive emails from British Airways until recently. I recently booked a British Airways flight with booking code W2QPC2, installed the App, and attempted to log in with my Executive Club number. I tried to reset my password since I couldn't remember it, but I didn't receive the reset email. I've tried multiple times without success. Could you please assist me in fixing this issue or provide me with a new membership number and transfer my Avios points to the new account? Either solution works for me.

I need assistance confirming if Dr. Gopal William boarded BA0257 on February 2, [redacted], departing from London Terminal 5 at 18:50. I am unable to reach him on his phone. Can you provide his registered phone number and address from the ticket so authorities in India could track him regarding a fraud incident? Your prompt help is greatly appreciated as I must update the Indian Police detective department about the ongoing investigation related to the bank fraud in Dr. William's name. Thank you for your urgent assistance in this matter.

I'm concerned about the situation with my elderly mother's flight. She was moved from CX913 to CX930, extending her layover in Hong Kong significantly. She's now facing a 9-hour layover at 83 years old. Given that this was the airline's decision, we kindly ask for one of the following solutions: 1. Transfer her to the 7:45 pm flight in premium economy. 2. Offer a complimentary lounge pass for the BA/CX lounge at the Hong Kong airport. Passenger: K. Turner Booking Ref: UQO2099

Hello, I am writing to report an incident regarding a shipment from the USA to Nigeria. Mr. Camous Eloued sent an iPad and an iPhone, along with $[redacted] through your company, which was received on the 11th of February, [redacted]. An agent, who can be reached at [redacted]9, was involved. However, after paying 34,[redacted] naira as instructed, the communication from the agent ceased. I am reaching out to request the release of my items to avoid any further complications. Thank you.

Itinerary #[redacted][redacted] (Expedia) Hello, I regret to inform you that I have faced severe bullying from the girls I booked my flight with, which greatly impacted me as I use CBD for anxiety and St. John's Wort as an alternative antidepressant. EasyJet was supportive for my outbound flight in this matter. - If we cancel all bookings, do we forfeit all money? - Is it possible to change the date for one passenger while keeping the other bookings intact? I am seeking guidance on what actions I can take.

My wife and I have booked Club World flights to Cape Town departing Heathrow on Sunday, March 15th and returning on Thursday, March 26th for our golden wedding celebration. Our booking reference is KD4HPZ. Unfortunately, we realized that without an additional payment of [redacted] to [redacted] pounds, we may not be seated together. Looking at the seat map, it seems all the desirable seats are taken. This trip means a lot to us, and after saving for two years, it's disheartening to face this issue. We hope the airline can assist in ensuring we can sit together for this special occasion. We're not young, so being together is crucial. Your help in resolving this matter beforehand would be greatly appreciated. Please contact us via email. Thank you, David and Denise R.

Hello, I am Yoga Sai Anumulasetti. My passport number is M[redacted]. I was originally scheduled for a flight on February 27, [redacted], at 3:30 am; however, the flight was delayed until 5:45 am. Unfortunately, this delay caused me and my friends to miss our connecting flight in Bangalore at 7 am. Currently, we are waiting at Hyderabad airport facing almost a 6-hour delay before we can reach our destination in Toronto. I am seeking assistance in obtaining another ticket or finding a solution to this situation as we are in an emergency and require urgent help.

Hello, I am writing to address a complaint regarding a claim I filed with British Airways two weeks ago. My return flight from Cape Town, South Africa, scheduled for 02/04, was delayed by 22 hours. This forced me to book a hotel for the extra night in Cape Town and during my London layover, incurring additional expenses. Since submitting my claim, I have not received any updates. Despite following up regularly, I was only asked for my bank institution's full address, instead of the routing and account numbers, which I had already provided. Attempts to contact them by phone led to a busy signal or an answering machine. I am seeking assistance in obtaining the refund I am entitled to under EU law. Thank you, A.

Subject: Difficulty Canceling Holiday to Cyprus Hello, I have been experiencing significant challenges trying to cancel my upcoming holiday to Cyprus. Despite multiple attempts through email and phone calls, I have not been successful in reaching British Airways to arrange the cancellation. My details are as follows: Name: E. S. Address: Meadow View, Bowling Alley, Crondall, Surrey GU10 5RL Email: [redacted] Phone: 01[redacted]16 Booking Details: Booking Ref: WS16QJ Outward Flight: BA [redacted] on 20th April [redacted] Return Flight: BA [redacted] on 1st May [redacted] I have tried contacting various BA phone numbers, including 0[redacted] and 0[redacted], without luck due to high call volumes and automated messages directing me to call back later. Even as an Executive Club member, I faced difficulties connecting with the right department. I also sent a letter on 3rd March [redacted] to British Airways at several addresses, anticipating the phone communication challenges. I appreciate any guidance on how to proceed with the cancellation process. Thank you.

Due to my husband experiencing a back spasm, we missed our original flight and had to rebook for five days later. I booked us both business class seats for extra comfort due to his height and also arranged for assistance at Madrid airport. However, upon arrival, we had trouble locating the assistance and the flight was overbooked, resulting in me being placed on standby in economy while my husband needed my help. Despite an empty seat next to him, I did not receive any service. I am seeking a refund for the lack of support and amenities provided during this experience.

I purchased a reserved aisle seat 45G on British Airways flight from Cape Town, South Africa to London Heathrow on March 5, [redacted]. Yesterday morning, I confirmed the booking with them over the phone. However, when I tried to check in online in the evening, I discovered I had been assigned a different seat in the middle. I would like to have the seat I initially reserved and paid for or another aisle seat that is not further back in the aircraft. Here are the booking details: Booking reference: V29VTU, Flight no: BA [redacted], Departure: 21:20 on March 5, [redacted]. Passenger name: Denise Battersby.

My sister and I had booked a flight for 3/18-3/30 to visit our sister in London with reservation number K52MCQ. Due to the current virus situation, we have decided not to fly. Our sister in London now wishes to visit us from 3/16-4/7. I had called previously and was informed that if we cancel, we would receive a credit of $[redacted]. We were told we would need to travel to London by next January and would have to pay a $[redacted] rebooking fee, a $25 fee, and any applicable taxes and fare differences. We are hoping to transfer this credit to our sister, Therese Robinson, for the mentioned flight dates. If this transfer is possible, could you provide her with a reference number to use for booking the flight on 3/16? Thank you.

I arranged a trip to Switzerland with my boyfriend only to have our work conference in Prague canceled. This change has left us uncertain about our travel plans, especially with the Coronavirus situation evolving rapidly in both countries. I am concerned about possible disruptions to our journey, coming from a heavily affected city like Seattle and fearing increased scrutiny at the Zurich airport. To complicate matters, my boyfriend's grandfather is currently in hospice care after a stroke. Given these circumstances, I am seeking a refund for our British Airways flight. However, reaching their customer support has been challenging due to high call volumes. I hope for your assistance in resolving this promptly, as our departure is scheduled for tomorrow. Thank you for your prompt attention and understanding in this matter.

Dear Sir/Madam, I have a flight booked from London to Dublin departing on March 18 and returning on March 19 with booking reference MJ9M9R. I was scheduled to attend the annual Meeting of the Society of Academic and Research Surgeons (UK) as a guest delegate representing the Surgical Research Society of Southern Africa. Due to concerns surrounding the Corona virus, the Dublin meeting has been switched to a virtual format. As per the University of the Witwatersrand's advice, only essential international travel is recommended for staff, so I am unable to travel to Dublin. I kindly request information on how to cancel my flight or receive a credit. Thank you. Sincerely, Geoff Candy Geoffrey Candy, PhD Personal Professor Head of Research, Department of Surgery EXCO, Surgical Research Society of Southern Africa Faculty of Health Science University of the Witwatersrand 7 York Road, Parktown Johannesburg [redacted] South Africa

I am writing to inform you that I had a legitimate and urgent need to travel to India on Saturday, 14 March [redacted]. Upon learning of travel restrictions by the Indian government starting on 13 March [redacted], I contacted British Airways customer support for help in changing my flight. Despite being advised to wait 24 hours for more information, I had to make a quick decision due to the time-sensitive nature of my travel. I subsequently booked a new flight for 12 March [redacted]. Upon my arrival in Bangalore, I received an email stating that only customers with valid Indian passports could enter India due to the recent travel restrictions. Unfortunately, as a British passport holder already in India, I am unable to make my scheduled return flight or tomorrow's flight. I have been attempting to contact British Airways for assistance in cancelling my ticket and seeking a refund, but have not been successful. I am now requesting urgent help via email as I am unable to address this matter over the phone. Additionally, I have informed my credit card provider about this issue and requested a dispute for the transaction.

I am Michael Apergis, and I have a flight booked to Athens, Greece on March 20, [redacted], under ticket #[redacted][redacted]. Given the current virus situation and travel restrictions, I am concerned about being stuck in Greece if the situation worsens. I would like to know the airline's current policies for assisting and accommodating passengers: A) Can I request a refund for my ticket? B) Is it possible to cancel my ticket without any penalty and reschedule the flight for a later date once the current issues are resolved? I am looking forward to hearing back from you regarding this matter. Thank you, Michael A.

I have a booking reference KCHR8G with Expedia. After a 45-minute call, Expedia advised contacting BA for assistance. Manage my booking on BA's website doesn't work for Expedia bookings. I tried reaching out on Twitter, called four different numbers, but the calls were disconnected. We are in Thailand needing to adjust our flights. Our current itinerary includes a flight from Krabi to Doha on Thursday 19th, then to Manchester on Sunday 22nd. Due to restrictions in Qatar, we can't have a stopover. We require assistance in changing one of the flights for a direct journey via Doha airport to Manchester to ensure we can travel home smoothly.

Hello, I arrived in Japan on a BA flight on 8/2/20 (flight reference: Q9RORK). Subsequently, I booked an Air Asia flight to Kuala Lumpur. Following that, I purchased a premium economy ticket with BA to return to Manchester from Kuala Lumpur on 27/3/20. Due to the lockdown on international flights from Kuala Lumpur, Malaysians are unable to depart from there, so I need assistance from BA. I would like to inquire if I can change my flight to depart from Tokyo to Manchester on 19/3/20 in premium economy. Alternatively, could I cancel my flight on 27/3/20 and purchase a new ticket from Tokyo to Manchester? If I choose this option, may I please know if I am eligible for a refund for my original flight from Kuala Lumpur to Manchester? Thank you for your urgent assistance.

On March 15, 20, we received a letter stating our connecting flight from Chicago was rescheduled, but we require a minimum of 3 hours for immigration there. We previously adjusted our booking to allow for this time. We are willing to change our departure date for a direct flight from Heathrow to San Diego until April 30, 20. This change would benefit both us and the airline during these uncertain times. Alternatively, we ask for at least 3 hours for transit in the U.S. for immigration. Managing the booking online has been unsuccessful, prompting us to contact customer service, where a message advises only calling if traveling within 72 hours, causing stress. Please assist. Regards, Rakesh & Vidhu Dhup.

I need assistance with my British Airways flight. I have been trying to reach them without success. When I finally got through, I was told to call back within 72 hours of the flight. Here are my flight details: - Confirmation Number: RDEEWW - Departure Date: 04/12/[redacted] - Passengers: D. Hintz and L. Hintz I made a deposit for this flight and received a cancellation notice. My husband, a cancer patient, was advised on 03/01/[redacted] that he shouldn't travel internationally due to his weakened immune system from chemotherapy and the coronavirus risk. Despite my attempts to contact BA, they only canceled my flight 72 hours before departure. Dealing with my husband's cancer treatment is challenging enough without this added stress of a canceled flight. I am requesting a full refund of my deposit. Any assistance would be greatly appreciated. Lori H. [redacted] [redacted]