Please help. Tried many times to contact BA. Only time I could get thru I was advised...

GetHuman-lorixhin's customer service issue with British Airways from March 2020

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The issue in GetHuman-lorixhin's own words
Please help. Tried many times to contact BA. Only time I could get thru I was advised to call within **h of flight. **Flight Info:*Conf* RDEEWW*Departure: ***********Pax: Hintz, Dale and Hintz, Lori**I had only paid a deposit on my flights, so due to this I received notice that my flight was canceled. **My husband is a cancer patient and was advised on ********** that he may not travel internationally due to risk of exposure to coronavirus and a weakened immune system from chemotherapy. I have tried many times to contact you but have been repeatedly advised that my call could not be handled until ** hours prior to departure - then you canceled my flight.**I feel lost here. Besides trying to take care of a cancer treatment, I now have a canceled flight, thru no fault of my own.**Please help. I respectfully ask for a full refund of my deposit. Thanks for any help you can give me.**Lori Hintz****-***-**** (US)******@***.com

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British Airways

Customer service issue
Reported by GetHuman-lorixhin
Mar 19th, 2020 - 7 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 3338 others
0 customers following this

Timeline

GetHuman-lorixhin started working on this issue
Mar 19th 3:19pm