British Airways Customer Service Issues

Archive 13

The following are issues that customers reported to GetHuman about British Airways customer service, archive #13. It includes a selection of 20 issue(s) reported December 12, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Good afternoon, my name is Mariam. I am frustrated by a cancellation of a ticket with itinerary number [redacted][redacted] due to a UK visa rejection on July 3rd, [redacted]. I reached out to Expedia customer service for a refund, but despite several promises, the refund has not been processed. The corresponding case ID is REQ: S-[redacted]32. The email used for the reservation is [redacted] Despite multiple follow-ups, the refund has not been received. Last contact on December 5th provided no resolution. I seek clarity and a definite timeline for the refund to be credited back to my account. Your prompt attention to this matter would be greatly appreciated. Thank you.
Reported by GetHuman-mennattu on jeudi 12 décembre 2019 14:54
My friend and I are currently in the Dominican Republic. We have a flight scheduled for the 16th from here to Stockholm, Sweden with a layover in Spain. We are flying with Iberia Airlines from Santo Domingo. We contacted them to reschedule our flight, but they informed us that since we booked a round-trip ticket through British Airways, we need to coordinate the rescheduling through you. Our flight number is LCNC3. We appreciate your assistance in helping us with this matter. Regards, A and S
Reported by GetHuman-arvidno on jeudi 12 décembre 2019 23:32
While traveling from Hyderabad to Seattle on December 9, [redacted], one of my bags was damaged in transit, with a broken wheel and cut base. I reported the issue to a BA customer representative at Tacomo airport. Another missing bag was delivered to me on December 11, [redacted]. Despite this, I have not received any compensation for the damaged bag. I filed a claim on the BA website with reference number [redacted]9 but have not received a response. I will be traveling again this weekend and urgently require either a replacement bag or a refund. Any guidance would be appreciated.
Reported by GetHuman-jbardesk on vendredi 13 décembre 2019 19:20
On the 10th of May [redacted], I booked a return flight with BA for my wife and I from Edinburgh to Houston departing on the 18th of November [redacted] and returning on the 4th of December [redacted], with Booking Number MOCYO9 and a layover at Heathrow. BA informed me on the 4th of July [redacted] about a change they made to my return flight to Edinburgh on the 5th of December. Originally, I booked Flight No. BA [redacted] for 08:55, but BA changed it to Flight No. BA [redacted] for 07:55, causing us to miss our connection at Heathrow due to insufficient time for Immigration and Security checks. We ended up on Flight BA [redacted] with a 3-hour and 35-minute wait at Heathrow. I hold BA responsible for the delay and seek appropriate compensation. Despite contacting BA about this issue, their response only mentioned prior notice of changes, but the crux is that the revised schedule allowed insufficient time for our connection, leading to an extended wait at Heathrow, which is unsatisfactory.
Reported by GetHuman4092165 on vendredi 13 décembre 2019 22:12
I am facing a challenge retrieving an item sent to me from the UK. I contacted the person in charge who informed me that the item is at the Lagos Murital Muhammad Airport and that there would be an additional charge of #[redacted] to have it sent to me in Abuja. After paying the fee, I was provided with the agent's details for delivery. However, the agent informed me that customs have seized the package and are requesting #[redacted] for its release. Despite paying this amount, I have yet to receive any updates. I have evidence of all transactions and receipts. I seek urgent assistance from British Airways in resolving this matter.
Reported by GetHuman-ameeamee on samedi 14 décembre 2019 14:01
Hello, my name is Mrs. Patricia Baird. I had difficulty reaching customer service on the phone after multiple attempts. I was asked to hold for a check on my details but, after 20 minutes, I decided to end the call. My reference is LK8P2k. Regarding my issue, I was downgraded to economy on a Heathrow flight to Texas on September 14, [redacted], and received a compensatory prepaid Mastercard with £75. Unfortunately, I have misplaced the pin number sticker. I am requesting a new pin number for the card with number 5[redacted] 0[redacted] valid through 12/23. Can you assist me with this, please? Thank you.
Reported by GetHuman4099014 on dimanche 15 décembre 2019 11:52
Hello. I made a flight reservation last week with reference number VNQVK9. During a phone call with a British Airways representative, I indicated that my girlfriend's name was incorrect on the booking. Her name should be MISS LAURA HUBERT, but the confirmation displays MISS LAURA LAURAHUBERT. I contacted them within 24 hours as advised, and was informed that changing the name would not be a problem. However, I have not yet received a confirmation email regarding the correction. Kind regards, Kevin B.
Reported by GetHuman-caiomhin on lundi 16 décembre 2019 11:28
My name is Tuge U. Koseatac. On October 23, [redacted], I took flight # BA [redacted] from Boston Logan Airport to London Heathrow, seat # 21D, with a connecting flight to Istanbul. During disembarkation at Heathrow, I left a carry-on bag on the plane. I went to Lost & Found where the bag was located but due to time constraints, it couldn't be delivered. Instead, they provided me with the address for MissingX.com. I submitted all the required information online but after a month of waiting with no response, I resubmitted the information. I then visited a supposed BA office in Istanbul, only to find it nonexistent. I am seeking information on the current status of my missing bag. Sincerely, Tuge U. Koseatac.
Reported by GetHuman-ivynantu on lundi 16 décembre 2019 13:46
Late one night on Wednesday, December 11th, as I was leaving Heathrow Airport Terminal 5, a kind lady helped me find my way by guiding me to the bus service [redacted] that took me to the Thistle Hotel at Heathrow. She informed me that she was an Air Stewardess with BA and was due to fly to Delhi the next day. Originally from France, her assistance was invaluable, and I would like to express my gratitude by thanking her. I would appreciate it if you could convey my appreciation to her. Duncan Watson
Reported by GetHuman4107252 on lundi 16 décembre 2019 22:24
During my recent flight from Washington D.C. to London Heathrow, I experienced a problem with my business class seat not reclining. A flight attendant assured me that I would receive compensation for this issue, but I have not yet heard from British Airways. I am seeking monetary compensation for this inconvenience as it significantly impacted my ability to rest and conduct business upon my arrival in Africa. I would appreciate it if you could reach out to me regarding this matter.
Reported by GetHuman4108233 on mardi 17 décembre 2019 01:44
Dear Team, I hope you're having a good day. Here are my details: - Name: Vamsee Rangarao Yagalla - Passport Numbers: F[redacted] and M[redacted] - BA Membership email: [redacted] Attached are the necessary documents to support my case: 1. Initial itinerary 2. Passports 3. Boarding passes During my recent trip to the US on December 8th with British Airways, I encountered several issues that I would like to bring to your attention. On my journey from Bangalore to Atlanta: - My original itinerary was Bangalore → London Heathrow → Atlanta, but it was changed due to delays. - My flight from Bangalore to London Heathrow was delayed by 3.30 hours. - Subsequently, my new itinerary was Bangalore → London Heathrow → Washington → Atlanta. - Unfortunately, I missed my connecting flight from Washington to Atlanta due to further delays. - I encountered challenges with accommodation and meal services provided by BA during the layover in Washington. On my return from Atlanta to Bangalore: - The flight from Atlanta to London Heathrow was delayed by 45 minutes. - I had a tight 33-minute layover in London to catch my connecting flight, causing stress. - Upon arrival in Bangalore, there was a delay of almost 2 days in receiving my baggage. Overall, the travel experience was quite challenging for me. I would appreciate your attention to these matters. Please respond to my email [redacted] for further communication. Thank you, Vamsee [redacted] India, Bangalore
Reported by GetHuman-vyrrao on mardi 17 décembre 2019 16:07
Booking SC24AO: I am submitting a rebooking request due to a canceled flight earlier this year. Following my communication with the support team, BA has rebooked the two return flights. However, I have not received confirmation regarding the checked baggage allowance for my wife and me despite multiple inquiries. Today, I tried to purchase the baggage allowance for the two of us, partially using Avios points and the remaining amount on my credit card (£48). Unfortunately, the "Manage my Booking" page still does not reflect the checked baggage allowance. I would appreciate it if someone could address this matter and respond to my messages promptly.
Reported by GetHuman4112021 on mardi 17 décembre 2019 18:21
I contacted the BA Customer Service team to upgrade my ticket to business class, where Agent Amanda provided a quote of £[redacted].00 for two passengers from Edinburgh to Mumbai. Despite agreeing to the price, the call was disconnected after a 30-minute conversation with Amanda. Subsequent calls to other agents also were disconnected, with the third call ending immediately. In the fourth call, I was informed I couldn't upgrade due to the ticket being purchased in India, a detail that was not mentioned earlier. I spent around 50 minutes on the phone, with most of it on hold, and now find my number blocked by the call center. I am eager for a prompt resolution to upgrade my booking as initially intended. Please assist me at your earliest convenience. Regards, William Salve.
Reported by GetHuman4121254 on jeudi 19 décembre 2019 11:10
Hello, my name is Raquel Aguado. I paid £[redacted] on the 30th of September for two return tickets from London to Madrid. The flight I booked is BA0462, departing on the 24th and returning on the 31st. Despite not having a reference number or confirmation ticket, the payment shows on my bank statement. I am unable to see the upcoming flights when I log in, which is concerning. I kindly request that you send me the e-ticket promptly. Thank you.
Reported by GetHuman4122665 on jeudi 19 décembre 2019 16:25
Dear Sir or Madam, I need to address an issue with my recent flight booking experience. On August 13, [redacted], I booked a round trip flight for $1,[redacted].42 (UCM4MF) from Phoenix, AZ to London on 10/31, then from London to Nairobi, Kenya on 11/1, Nairobi back to London on 11/12, and finally London back to Phoenix on 11/24. Unfortunately, I missed my Nairobi to London flight on 11/12 due to security delays and a closed counter. Despite multiple attempts to reach British Airways for assistance, I had to purchase a new ticket for $1,[redacted].77 (O2IYU9) for both missed and upcoming flights. This sudden cost has left me feeling taken advantage of. Canceling the London to Phoenix leg seems unnecessary as it was 12 days away. Although I appreciate the partial refund of $[redacted].71, the total amount paid for my trip has now reached $3,[redacted].48. This situation has put me in a difficult financial position as a single parent. I kindly request a review of this decision and a refund. Your understanding and help in this matter are greatly appreciated. Sincerely, Marisol M.
Reported by GetHuman4124430 on jeudi 19 décembre 2019 21:26
My booking reference is OEZ5UE for my flight from Naples to Gatwick tomorrow, Saturday 21st Dec, at 10:50 local time on flight number BA [redacted]. Unfortunately, I am encountering issues with online check-in due to errors made by my Italian head office administrator, causing the online check-in to be closed for security reasons. It is crucial for me to resolve this before the 24-hour deadline approaching close to the flight time. If not possible, I will need to check-in at Naples airport in the morning. Currently in Naples without access to contact the airline, I have asked my partner, William Welsh, to reach out on my behalf. Kindly see below his email address for further communication. Thank you.
Reported by GetHuman4129532 on vendredi 20 décembre 2019 19:10
On our trip from Washington DC to Marrakesh through London, unfortunately, our luggage did not make it to our destination with us. As a result, we had to purchase additional clothing and toiletries. Additionally, we will need to cover transportation costs to retrieve our luggage once it arrives, as the airline did not make arrangements to deliver it to our hotel. We are seeking guidance on how to request reimbursement for these unexpected expenses. Our reservation numbers for the flight are J6786E and J7J2AR.
Reported by GetHuman4132507 on samedi 21 décembre 2019 10:36
My wife fell ill during our Amsterdam trip under booking reference LWUX5A. She is still recovering. Our return flight to LGW is scheduled for tomorrow, December 23, [redacted]. I would like to change it to the same time on December 24, [redacted]. I have prepaid for checked baggage but notice that the flight on the 24th only allows hand luggage. Can you assist me with this? Thank you. Anthony Miles Dempsey
Reported by GetHuman4137697 on dimanche 22 décembre 2019 15:16
Subject: Refund Request for Premium Economy Seating on American Airlines and British Airways Flights Dear Sirs, I would like to bring to your attention an issue regarding my recent travel experience with American Airlines and British Airways. On November 26, [redacted], my wife and I, Michael and Joan Stern, had reservations for premium economy seating on American Airlines flight [redacted], later operated by British Airways as Flight [redacted]. Due to a flight cancellation and subsequent rebooking, we were downgraded to economy class for both legs of the journey. Additionally, we had paid an extra fee for pre-selected seats, which were not honored during the flight with British Airways. We understand and appreciate the transportation services provided; however, we believe we are entitled to a partial refund for the premium services we paid for but did not receive. We are only seeking a refund for the difference between the premium economy and economy services rendered. Thank you for your attention to this matter. Sincerely, M. Stern [redacted] +1 [redacted]
Reported by GetHuman-bentpair on dimanche 22 décembre 2019 16:09
Subject: Refund Request for Premium Economy Seating Compensation - Michael Stern Dear Representatives, I am writing to bring to your attention a discrepancy with our recent flight experience on American Airlines Flight [redacted] (operated by British Airways as Flight [redacted]) on November 26, [redacted]. Due to adverse weather conditions, our premium economy seating was not provided as booked. Instead, we were accommodated in economy class for the British Airways leg of the journey from Phoenix to Heathrow. As a result, we are seeking a partial refund for the premium economy services that were paid for but not received. Additionally, we pre-selected seats and paid extra, but these accommodations were not honored according to our booking. We are not requesting a full refund, as we acknowledge the transportation services received; however, we do expect compensation for the upgrade we paid for but did not enjoy. This message is being shared with both parties to ensure clarity and prevent any confusion regarding responsibility. We appreciate your attention to this matter and look forward to resolving it promptly. Thank you for your assistance. Best Regards, Michael Stern
Reported by GetHuman-bentpair on dimanche 22 décembre 2019 16:40

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