We are flying from Denver to London Heathrow today (back home). Booking reference T*AW...

GetHuman-hsvetphy's customer service issue with British Airways from August 2019

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The issue in GetHuman-hsvetphy's own words
We are flying from Denver to London Heathrow today (back home). Booking reference T*AW**. On all the flight information it says we have a baggage allowance of a case each weight under **kgs, however when I have gone to print the boarding passes it says we are hand luggage only. We flew out with checked in baggage so why would we fly back home without it? I would just like to confirm that we do have baggage. **Thanks

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British Airways

Customer service issue
Reported by GetHuman-hsvetphy
Aug 9th, 2019 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 4761 others
0 customers following this


GetHuman-hsvetphy started working on this issue
Aug 9th, 2019 3:25pm