I booked a flight with British airways but about * hours later realised it was the wron...

GetHuman2876640's Cancel or change flight issue with British Airways from May 2019

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Top Tip from another customer
Canceling or changing a Flight without insurance usually results in a fee of around $200 to change the flight. If you have insurance be sure your insurance covers the reason you need to cancel or change your flight.
The issue in GetHuman2876640's own words
I booked a flight with British airways but about * hours later realised it was the wrong date and I tried to cancel ASAP within ** hours- i rang BA and the company I booked with. The company I booked with was awful they are so rude and I will never use them again- they could only speak Spanish and kept on hanging up me on. I asked to change my flight or refund so I can change myself. They said this was not possible and to ring BA direct. I rang BA and they advised me I have to speak with the company I booked with! So I didn't know what to do and who could help me. The company I used was 'travel port' I would highly recommend not allowing this company to sell your flights are they are so unhelpful and rude, I actually felt victimised because I couldn't speak Spanish! Ideally in this situation I would like a refund so I can book the flights for the correct date- or be able to chose the date I initially wanted. This has caused me huge stress the past few days adding onto the stress of the urgent matter I need to go home for. This flight was a lot of money and I can't afford to loose it.**I hope someone from BA can help me with this as I really don't know where else to turn now with the matter. **My booking reference is ENVTWS. **Thank you! **Charlotte Bibby

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British Airways

Cancel or change flight issue
Reported by GetHuman2876640
May 7th, 2019 - 2 years ago
Fixed
Seen by 23 customers so far
Similar issue to 3910 others
1 customer following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Phone number on account

Timeline

GetHuman2876640 started working on this issue
May 7th, 2019 12:23am
GetHuman2876640 indicated the issue is not fixed yet.
May 7th, 2019 4:44am
GetHuman2876640 indicated the issue is not fixed yet.
May 8th, 2019 12:56am