My son’s hiking stroller was lost while gate checked going from denver USA to heathrow...
GetHuman992214's customer service issue with British Airways from August 2018
Help with my British Airways issue
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Top Tip from another customer
If you lost your luggage you should go to guest services in the airport and report it immediately. Once you do that you can submit a claim there. They will then give you a claim number. You will need that for future reference.
The issue in GetHuman992214's own words
My son’s hiking stroller was lost while gate checked going from denver USA to heathrow. This was secondary to an BA employee writing my wife’s name down wrong. All of my infants’ possessions including stroller have been lost since ******. It is currently ******* and BA reports my luggage has been lost again and does not know when it will be delivered. I have spent over ** hours on the phone and had the most incompetent and unhelpful customer service I have experienced. I have been unable to communicate with anyone despite being on hold for over an hour today and being cut off multiple times. We are on a hiking trip in the Scottish isles without a child carrier or waterproof clothes for my son. We have been unable to purchase these secondary to the rural area. This has ruined my family trip and I would like compensation. I expect to be contacted promptly for a resolution. I look forward to hearing from you as soon as possible.**Sincerely,*Alex Lanton
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