I was traveling to Antigua with my family on holiday on the ********** , flight number...
GetHuman980992's customer service issue with British Airways from August 2018
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The issue in GetHuman980992's own words
I was traveling to Antigua with my family on holiday on the ********** , flight number BA****,we were allocated seats **a to **d. on boarding the flight I was in seat **D on the seat was a blanket , I remove the blanket to find the seat was wet. I spoke to a female steward about this issue , she told me that I must use the seat until take off , she gave me two blankets to sit on , the stewardess came and told me that she will try and find me another seat , after about ** minutes she returned and told me she was unable to fined me another seat. So I had to sit on two blankets on the seat for eight hours thirty minutes which was not comfortable , this I found very unacceptable. On returning on the flight at checking I ask for my hand luggage be put in the hole because I had a bottle of alcohol in the bag and I would not be able to pass through the security with drink , on my outward journey I paid for a extra luggage which meant I was entitled to **kg for each luggage . I was made to pay $*** and told that I was only entitled to **kg luggage in the cabin i tried to explain to the female staff on the checking desk but she would not listen, because my original luggage was a cabin luggage of **kgs , Can you please explain to me why I had to pay an extra $***.** . *these are the details of the flights to and from Antigua, BA**** outward BA**** inwards' receipt for additional baggage ** AUG** ******** REFVBQ*RP .
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