My wife and son were meant to travel from Aberdeen to London on the **th. July returnin...

GetHuman970029's customer service issue with British Airways from August 2018

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The issue in GetHuman970029's own words
My wife and son were meant to travel from Aberdeen to London on the **th. July returning a few days later. Unfortunately whilst at the airport my son became unwell and was unable to fly, he was subsequently unwell, with a viral infection for a week or so after this. They informed the check in desk they were not flying. B A have all this info under Case ref: W*ELLQ and Case ref: ********. As I was not involved but had contacted B.A I was asked to provide a document giving me permission to deal with the situation regarding refunds. which I duly sent of, F.A.O Duhita Karkera at Customer Services. on or about **th. July I have had no reply*response. I understand that the policy is if you fail to fly due to illness, then a certain cost is deducted from the fare and a refund would be forthcoming. More so as my wife informed the staff at the check in desk that they were not flying and a passenger who had just been told the flight was overbooked was now able to fly, thanks to her intervention. Essentially for at leasy one seat B A was being paid twice. Look forward to some response. James H. Paterson.
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British Airways

Customer service issue
Reported by GetHuman970029
Aug 9th, 2018 - 7 mons ago
I have an issue with British Airways too
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Seen by 4 customers so far
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GetHuman970029 started working on this issue
Aug 9th, 2018 9:42am