My daughter-in law and granddaughter were taken off their flight heading to Hong Kong l...

GetHuman-peggypra's customer service issue with British Airways (UK) from August 2018

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My daughter-in law and granddaughter were taken off their flight heading to Hong Kong last night at terminal * after a man bumped the * year old on the head. British Airways promised medical assistance so that they would be able to travel on the later flight to HongKong * last night. It turned out, No medical assistance was available and were only interested in dumping them off the plane so they would take off on time. *Heathrow customer service could not help either.*The booking reference is PALV*B AND SURNAME IS *- Pracey-Smith .*This shocking incident has left this young child and mother stranded in London with the promise they can fly on Tuesday **th. British Airways has not shown any customer care or consideration .*I have flown with BA over ** years and appalled they have been treated this way. I am considering reporting this incident to social media **Please email me urgently with a solution to******@***.com or call me on *-*** *** ********
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British Airways (UK)

Customer service issue
Reported by GetHuman-peggypra
Aug 26th, 2018 - 4 mons ago
I have an issue with British Airways (UK) too
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Seen by 3 customers so far
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Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)
Timeline
GetHuman-peggypra started working on this issue
Aug 26th 3:47pm