I went on a holiday from Manchester to Miami then onto a carabean cruise. My suitcase s...

GetHuman682988's customer service issue with British Airways (UK) from May 2018

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The issue in GetHuman682988's own words
I went on a holiday from Manchester to Miami then onto a carabean cruise. My suitcase should have gone straight to miami when boarding at Manchester. However because of a technical error at Manchester. I missed my connection at London Heathrow to miami. When arriving at London Heathrow the only flights available to miami to catch the cruise was flying from London heathrow to Chicago british airways flight. Then Chicago to miami with American Airways. However my baggage was never put on the ba flight to Chicago. My insurance company want to know in writing from yourselves british airways how long my baggage was delayed. I did eventually get it back on the boat * and a half days later but my insurance company would like written confirmation from yourselves to how long my baggage was delayed by yourselves. My email address is *****@***.com thanking you Ms Julie clayton

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British Airways (UK)

Customer service issue
Reported by GetHuman682988
May 14th, 2018 - 2 years ago
Fixed
Seen by 8 customers so far
Similar issue to 207 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)

Timeline

GetHuman682988 started working on this issue
May 14th, 2018 4:47pm
GetHuman682988 indicated the issue is not fixed yet.
May 14th, 2018 4:48pm
GetHuman682988 indicated the issue is not fixed yet.
May 14th, 2018 5:55pm
GetHuman682988 indicated the issue is not fixed yet.
May 14th, 2018 8:30pm
GetHuman682988 indicated the issue is not fixed yet.
May 16th, 2018 8:33am
GetHuman682988 indicated the issue is not fixed yet.
May 17th, 2018 9:53pm

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