I went on a holiday from Manchester to Miami then onto a carabean cruise. My suitcase s...

I went on a holiday from Manchester to Miami then onto a carabean cruise. My suitcase should have gone straight to miami when boarding at Manchester. However because of a technical error at Manchester. I missed my connection at London Heathrow to miami. When arriving at London Heathrow the only flights available to miami to catch the cruise was flying from London heathrow to Chicago british airways flight. Then Chicago to miami with American Airways. However my baggage was never put on the ba flight to Chicago. My insurance company want to know in writing from yourselves british airways how long my baggage was delayed. I did eventually get it back on the boat * and a half days later but my insurance company would like written confirmation from yourselves to how long my baggage was delayed by yourselves. My email address is *****@***.com thanking you Ms Julie clayton