I have been told that I can only spend these points online but I have no way of adding the extra amount necessary to order on line as my wife only uses Pay Palorder

GetHuman5429206's customer service issue with British Airways - Executive Club from November 2020

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The issue in GetHuman5429206's own words
discover how to spend Avios points on wine. ... Today I was reminded by email that I have over *,*** Avios points. As I no longer travel due to ill health I decided to look at Wines. Should I decided to use my points in this way, as I do not use internet banking and will not put my bank details on line, is there another way of ordering the wines say by post?**C.M. POPLE
I have spent many years collecting these points and I have been told that if I wish to put extra cash for my chosen product I can only do this by putting my bank details on line. This I will not do and have been told it is the only way to go.
allowing me to order by post and enclose a cheque.
For longer than I can remember collecting Avios points but was informed that they were being transferred to British Airways a little while ago!!!
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British Airways - Executive Club

spend Avios points.
Customer service issue
Reported by GetHuman5429206
Nov 3rd, 2020 - 3 months ago
Not resolved
Seen by 14 customers so far
Similar issue to 122 others
0 customers following this

Timeline

GetHuman5429206 started working on this issue
Nov 3rd, 2020 2:57pm
GetHuman5429206 indicated the issue is not fixed yet.
Nov 3rd, 2020 9:19pm
GetHuman5429206 indicated the issue is not fixed yet.
Nov 3rd, 2020 9:23pm
GetHuman5429206 indicated the issue is not fixed yet.
Nov 3rd, 2020 9:27pm
GetHuman5429206 indicated the issue is not fixed yet.
Nov 5th, 2020 10:58am
GetHuman5429206 indicated the issue is not fixed yet.
Nov 5th, 2020 11:01am
GetHuman5429206 indicated the issue is not fixed yet.
Nov 5th, 2020 11:10am
GetHuman5429206 indicated the issue is not fixed yet.
Nov 5th, 2020 12:21pm
GetHuman5429206 indicated the issue is not fixed yet.
Nov 5th, 2020 12:25pm
GetHuman5429206 indicated the issue is not fixed yet.
Nov 5th, 2020 2:31pm