Hello British Airways,**Please can you help.**Flight Ticket No BA*****From Vienna*To He...

GetHuman1821974's customer service issue with British Airways - Executive Club from December 2018

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The issue in GetHuman1821974's own words
Hello British Airways,**Please can you help.**Flight Ticket No BA*****From Vienna*To Heathrow T**Group **Seat **E*date **nd Dec*Boarded At **:***Depart **:****Booking Ref NK***I**Luggage Ticket OS ****** Austrian Airlines**To LHR OS ********VIA VIE OS **********My Father in-law Milan Stuler flew from Vienna to Heathrow Terminal * on **nd of December. Flight No BA****. **We have his flight ticket and baggage ticket. **Milan first booked a flight with Austrian Airlines, and the luggage ticket is an Austrian Airlines luggage ticket. **He missed his flight with Austrian Airlines due to gate closure, and so booked a flight with BA. **He arrived at Heathrow T* with BA.**The girl at the BA ticket desk in Vienna placed the Austrian Airlines luggage ticket to the BA flight ticket. She must have made a reference of the ticket number.**However, when he arrived his luggage did not.**We were told to fill out the missing*lost baggage online. However we only have a Austrian Airlines luggage ticket and so we are unable to enter this on the BA lost luggage website, as it needs a BA luggage reference.**Our Contact Details******@***.com*Address:** new road, Blackwater, Camberley, Surrey GU***AY**Tel: ***** *****

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British Airways - Executive Club

Customer service issue
Reported by GetHuman1821974
Dec 24th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 246 others
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GetHuman1821974 started working on this issue
Dec 24th, 2018 9:39am