Engine on brand new B&S generator misfires unless choke remains fully closed even after...

GetHuman-jimkjjj's customer service issue with Briggs & Stratton from May 2019

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The issue in GetHuman-jimkjjj's own words
I was trying to get my in-warranty generator engine repaired.**It has now been SIX DAYS and I have received no response from B&S. Not to email. Not to phone. I supposedly located an authorized service provider* however, he informed me that he hasn't handled B&S engines for THREE YEARS. A dark comedy could be written about my experience with B&S. I have learned my lesson. I'll go with Honda ne... ... Engine on brand new B&S generator misfires unless choke remains fully closed even after warm-up.**I require service, or at the very least, detailed instructions on how to adjust carburetor for proper mixture.**Thank you very much.**It has now been SIX DAYS and I have received no response from B&S. Not to email. Not to phone. I supposedly located an authorized service provider* however, he informed me that he hasn't handled B&S engines for THREE YEARS. A dark comedy could be written about my experience with B&S. I have learned my lesson. I'll go with Honda next time.
It has now been SIX DAYS and I have received no response from B&S. Not to email. Not to phone. I supposedly located an authorized service provider* however, he informed me that he hasn't handled B&S engines for THREE YEARS. A dark comedy could be written about my experience with B&S. I have learned my lesson. I'll go with Honda next time.
This is a messed-up company. They don't answer warranty inquiries. Their website tells me that my Zip Code puts me in (stand-by for a chuckle) RUSSIA. Clearly, B&S is either incapable or just disinclined to resolve what should be a straightforward warranty matter.
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Briggs & Stratton

B&S Model ******H Storm Responder ****w generator. Serial * **********
Customer service issue
Reported by GetHuman-jimkjjj
May 20th, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 105 others
0 customers following this
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Timeline

GetHuman-jimkjjj started working on this issue
May 20th, 2019 3:47pm
GetHuman-jimkjjj indicated the issue is not fixed yet.
May 21st, 2019 1:43am
GetHuman-jimkjjj confirmed the issue is fixed. Hooray!
May 21st, 2019 1:44am
GetHuman-jimkjjj indicated the issue is not fixed yet.
May 21st, 2019 1:45am