Engine on brand new B&S generator misfires unless choke remains fully closed even after...

I was trying to get my in-warranty generator engine repaired.**It has now been SIX DAYS and I have received no response from B&S. Not to email. Not to phone. I supposedly located an authorized service provider* however, he informed me that he hasn't handled B&S engines for THREE YEARS. A dark comedy could be written about my experience with B&S. I have learned my lesson. I'll go with Honda ne... ... Engine on brand new B&S generator misfires unless choke remains fully closed even after warm-up.**I require service, or at the very least, detailed instructions on how to adjust carburetor for proper mixture.**Thank you very much.**It has now been SIX DAYS and I have received no response from B&S. Not to email. Not to phone. I supposedly located an authorized service provider* however, he informed me that he hasn't handled B&S engines for THREE YEARS. A dark comedy could be written about my experience with B&S. I have learned my lesson. I'll go with Honda next time.

It has now been SIX DAYS and I have received no response from B&S. Not to email. Not to phone. I supposedly located an authorized service provider* however, he informed me that he hasn't handled B&S engines for THREE YEARS. A dark comedy could be written about my experience with B&S. I have learned my lesson. I'll go with Honda next time.

This is a messed-up company. They don't answer warranty inquiries. Their website tells me that my Zip Code puts me in (stand-by for a chuckle) RUSSIA. Clearly, B&S is either incapable or just disinclined to resolve what should be a straightforward warranty matter.

There's nothing more to to do...