***% NOT fixed

GetHuman-hotpinkp's customer service issue with Boost Mobile from August 2018

Help with my Boost Mobile issue
The issue in GetHuman-hotpinkp's own words
Thursday, August **, ****, I received a used Galaxy S**, which I purchased from boost mobile.com, purchase * ek-bepp-*********. *The phone is still in the box, I haven't used it at all. I noticed that the screen has a hairline crack. I Immediately called customer service to get an exchange. The rep took ** minutes to find my purchase, and said I could not exchange, only refund. He said he was shipping me a return label and gave me a number to write on the box. I received no email for a label. I called today and spoke to Ireene or Ileene, she said no action was taken at all, on my order and transferred me to warranty. Warranty said I had no customer number and immediately transferred me to a customer survey. I called again and spoke to Nelson, who dropped my call, with zero resolve. I just want to exchange and activate a device with YOU. PLEASE HELP ME.*Lisa
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Boost Mobile

Customer service issue
Reported by GetHuman-hotpinkp
Aug 25th, 2018 - 4 mons ago
I have an issue with Boost Mobile too
Fixed
Seen by 5 customers so far
Similar issue to 6287 others
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Timeline
GetHuman-hotpinkp started working on this issue
Aug 25th 9:16pm
GetHuman-hotpinkp indicated the issue is not fixed yet.
Aug 25th 9:19pm