I am unable like to text cell phones I used to and get the message:**BSTFreeMsg Text me...

GetHuman1030221's customer service issue with Boost Mobile from August 2018

7 views | 6204 similar | 0 following
Help with my Boost Mobile issue
GetHuman1030221's next move: talk to Boost Mobile when they open.
Boost Mobile's call center is closed now. We will send GetHuman1030221 a reminder to call them when they open. Nothing to do for now but wait!
The issue in GetHuman1030221's own words
I am unable like to text cell phones I used to and get the message:**BSTFreeMsg Text message not sent due to low balance. Recharge account. To find Re-Boost Location from handset go to Web then Re-Boost Locator.**I am confused because my card was updated for auto-pay months ago and experienced no messages that billing charges had been declined. So, I paid another month in advance on the bill paying website with same updated card, you took my money (bank verified the withdrawal) yet I still cannot make some texts without receiving the same message. Yes, I have a new fell phone with the same number (***-***-****), and was assured at Boodt Mobile, New Castle, Delaware that my plan was still the same with insurance and auto-pay. So now I am confused and feeling cheated and violated. Please straighten this out, as I have by even a loyal customer and have never paid billing late due to auto-pay. I believe the error is on YOUR side.**Robert Wallace******@***.com ****-***-*******:**pm*** August ****

GetHuman1030221 did not yet indicate what Boost Mobile should do to make this right.

How GetHuman1030221 fixed the problem

We are waiting for GetHuman1030221 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Boost Mobile's attention and get better help faster. Tap below to get started.
Having Boost Mobile issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1030221 fixes it.
This email address isn't valid

Boost Mobile

Customer service issue
Reported by GetHuman1030221
Aug 24th, 2018 - 3 years ago
Fixed
Seen by 7 customers so far
Similar issue to 6204 others
0 customers following this
Items needed
Name on account
Phone number
4 Digit PIN

Timeline

GetHuman1030221 started working on this issue
Aug 24th, 2018 3:10am
GetHuman1030221 indicated the issue is not fixed yet.
Aug 24th, 2018 4:12am