i am a current boost mobile customer, my phone screen is shattered, i do not have insur...

GetHuman1013321's customer service issue with Boost Mobile from August 2018

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The issue in GetHuman1013321's own words
i am a current boost mobile customer, my phone screen is shattered, i do not have insurance but need a new phone. when you walk into ANY of their stores...the displayed phones have * seperate price amounts on them. one is the price if you switch, and the other is just a price. i went to purchase a phone that had the price of **.**. no problem. however when i went to pay for it, i was told it would be like $***.** because i didnt qualify for an upgrade. excuse me??? where was that price clearly stated on the display?? it wasnt. in any store. why is that?? no i didnt buy it, im pissed. no where is there a clearly marked price that states it is the price for non qualifiers of upgrades. why was it an upgrade, mine was broken and needed replacing.

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Boost Mobile

Customer service issue
Reported by GetHuman1013321
Aug 20th, 2018 - 3 years ago
Fixed
Seen by 9 customers so far
Similar issue to 5992 others
0 customers following this
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Timeline

GetHuman1013321 started working on this issue
Aug 20th, 2018 11:26am
GetHuman1013321 indicated the issue is not fixed yet.
Aug 24th, 2018 2:53pm