In-app purchase is not working

GetHuman-xxrawrga's customer service issue with Boost Mobile from August 2018

Help with my Boost Mobile issue
The issue in GetHuman-xxrawrga's own words
Make an in app purchase ... I try use Google Play to make in-app purchases, but every time I try to use Boost Mobile as a payment method, it says either " Payment unsuccessful " or "Payment exceeds account balance" . I don't understand why it says this, because i have almost $*** in my account, yet it says a $*.** purchase exceeds the amount of money in my account. Is this something you can fix for me? Its getting really annoying. My phone number is ***-***-**** and the name on the account is Lateefah Brown. My pin is ****
This happens with EVERY APP I DOWNLOADED, including buying apps and movies on Google play.
GetHuman-xxrawrga did not yet indicate what Boost Mobile should do to make this right.
I have been a customer for about * years now
I've contacted Google play, and said i need to speak with my provider
I have an issue with Boost Mobile too
How GetHuman-xxrawrga fixed the problem
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Boost Mobile

In app purchases on Google play using my account balance
Customer service issue
Reported by GetHuman-xxrawrga
Aug 11th, 2018 - 7 mons ago
I have an issue with Boost Mobile too
Fixed
Seen by 5 customers so far
Similar issue to 5472 others
0 customers following this
Items needed
Name on account
Phone number
4 Digit PIN
Timeline
GetHuman-xxrawrga started working on this issue
Aug 11th, 2018 7:51pm
GetHuman-xxrawrga indicated the issue is not fixed yet.
Aug 18th, 2018 7:17pm