Help! Samsung still producing dangerous phones

GetHuman-caiya's customer service issue with Boost Mobile from June 2018

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The issue in GetHuman-caiya's own words
Get a refund ... A month ago, I purchased Boost Mobile Samsung Galaxy J* phone. It is the worst cell phone I've ever purchased. It constantly overheats, and it won't charge when overheated. Thus, I can't use the phone when it is in this state. Can I get my money back. I wanted $*** on this horrible phone...... Quite few people have posted YouTube videos complain about the same problem with this phone. People should be warned not to WASTE their money.
They instructed me to contact Samsung. Samsung told me to send it to them within * days. I am retired and on fixed incime. Spent all my money on rent and foid and have no extra money to purchase soecial boxing mate r ials and cost of postage until next month.
I want a non hazardous replacement or full refund of $*** dollars.
I've been a Boost Mobile customer for over one year.
Nothing else to do. Can't sell a phone that might blow up on someone.
I have an issue with Boost Mobile too
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Boost Mobile

Boost Mobile Samsung Galaxy J* Perx
Customer service issue
Reported by GetHuman-caiya
Jun 3rd, 2018 - 2y ago
I have an issue with Boost Mobile too
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Seen by 15 customers so far
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Timeline
GetHuman-caiya started working on this issue
Jun 3rd, 2018 7:00am
GetHuman-caiya indicated the issue is not fixed yet.
Jun 17th, 2018 12:27am
GetHuman-caiya indicated the issue is not fixed yet.
Jun 17th, 2018 12:34am
GetHuman-caiya indicated the issue is not fixed yet.
Jun 17th, 2018 12:36am