I register a trip May*-** ,** to Jamaica * other people my niece Chardai Brooks. Trac...

GetHuman-debbijoh's customer service issue with BookIt.com from May 2019

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I register a trip May*-** ,** to Jamaica * other people my niece Chardai Brooks. Tracey Chavers and we children * Dylan Brooks * year old Madison Brooks ** year old everyone needed a passport which cost money and we spent $**** for everything airfare we were suppose have gotten the Bachelors Suite in Jamaica now when got tO BWI IN BALTIMORE MD we had a problem with the situation with the flight Chardai had planned the whole trip her name or Dylan name was not on the flying list my name Deborah,Tracey,Madison was Chardai and Dylan name was not we stood for a manager to come and fix the situation we got on the cb plane after * hour or more *Now when we get to Jamaica our rooms were not the rooms we paid for were give A Conceror Suite with pool with the room we we looking yo get A Bachelors Suite and joining rooms we got there at *:** pm and never reached th ed pool or beach because we paid for one thing and and had to get something and know refund on the vacation from The Jewels Runaway Bay ! they would not help us with seven knowing we paid a lot of money now we get a manager about *:** when he find out we had been there with know food the children hungry this did not make since ! now he got us a chef to cook us something to eat I donot care really what we eat but the other tr employees did not sh ok s sny compassion with the children ok ! after w ed finish eating we get a room soon the door open a rushing smell of mildew came out the room now I ** yrs old and i not going there neither my family so they take us to another room that had mosquitos in it bad they had to come and change my sister sheets because of the blood that if left on her bed one was killed on the bed so we told them we were going to move the next day we had a * year old who never been bit by one before here in the states now I slept in my robe to cover myself up I have a job to come back to ok wd get up go to the front desk they ask us to wait to talk to the manager so w ed went to eat breakfast the only thing that was good this whole trip now wd was told they were going to send someone to spray that room know one came we go in there and the bugs were more we leave that room which was the numbers * room we got sent to another building and the mosquito were there also now * room in * days now I go to the bathroom and stop at the sink I hearing water running out like a loud splash it was water running out behind the toilet on the floor we moved from there * room we moved to I asked the maid about the bugs and they told me yes all the rooms has Mosquito what!!! now by thi as time w ed wer taking the girls to the splash pool and none of the mosquito were out but there were flys but not mosquitoes that bit now when they were different things going on to eat out side the g as were all on it no!!! I like it need something to cover the food it was out open for them to eat ok! Now we were on our last night there wow we never stayed in * room the whole time after th ed water deal we wer ed sent to The Bachelor Suite a d listen to this I have pictures of this all Chardai call Spirit to check to make sure her trip back home was booked no it was not so I waiting up with her about **:** am we on the phone for th ed ticket get staighten out Chardai Holiwed loud a Rat yes and it was one in The Bachelor Suite now I looking for something else but she said a big Rat so wake up my sister and the children woke up did not know what to do so we got out there walk in the night in the dark ok we get a manager that was on duty and he.told us that they did not have Rats and he would put us in a different building and they could like not send us to as different resort now they have some connected to them and they refused us that so when the real manager came he had them to call for us to go to the Hyatt Hotel now it was *:** am and the morning to go home now ! I am truly upset with this bad service now we did not come there to be miss treated lih ed this or had our lives be in danger.a * year old child got every sick from the mosquito biting her we have pictures ahead would not eat I gave my niece some icecream and she took * little taste and did not eat until the later in the day she slept I got bitten Chardai got bitten .*You should be concern about this situaton here and now ! this was not I thought my money was going to take us to a distasting, dirty place ,nothing worked toilet broken mildew smell can be move to a better place when it was on available on know day at all we all paid to go there but it was the worse place we went to in our lives my sister and I went to Montego Bay in **** and loved every night we brought champagne to live $**.** a bottle what ! And I we are not afraid to spend money we all worked and have good jobs in DC now I read you do take consideration on the situation of refunding the money back I know we should be expressly ones who should get refund it all back. I want to send you send of the pictures and I spoke to Colby.Hart@bookit and he said he had calls that day on May **, ** at Jewels Runaway Bay Rsort now I will send the pictures of what I have it u as about * pictures and you hear a worker say the Rat ran in the hall closet.Oh No ! this really happen * days was wasted and upsetting my number is ***-***-****,Chardai is ***-***-**** I wish you contact us or i will be seeing you $**** dollars is not a little bit of a money when you want to enjoy yourself.*Thank You I hope we can get this taken care of I the right way.
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Customer service issue
Reported by GetHuman-debbijoh
May 19th, 2019 - a mon ago
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May 19th 7:26am
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May 19th 1:58pm
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May 19th 6:35pm
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May 19th 6:44pm
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May 19th 6:44pm
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May 19th 8:50pm
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May 22nd 11:56am