Customer Service

Ways to contact and solve common issues

Use's Phone Number's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for

Contacting customer support

Below you can compare and contrast the 2 ways to contact by looking at which ones are the fastest and which ones other customers recommend the most for solving customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact across the following channels: Phone, Web.

Phone number / contactWaitVotes
Customer Service
10 mins12
Online Help at
Customer Service
< 38 hrs74 top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for
Do I need to create an account to book a hotel on
No, you do not need to create an account to book a hotel on We understand that convenience is important to our customers, so we offer the option to book as a guest. Simply choose the hotel, dates, and room preferences, and proceed to the checkout page. However, creating an account with has its benefits. It allows you to easily manage your bookings, receive special offers, and access exclusive member deals. By creating an account, you can also save your payment and contact information, making future bookings even quicker. So while it is not required, we encourage you to create an account to enhance your booking experience.
Can I book a flight and hotel package on
Yes, you can absolutely book a flight and hotel package on We offer a seamless and convenient platform to plan your perfect vacation. By bundling your flight and hotel, you not only save time but also benefit from exclusive deals and discounts. With access to a wide range of airlines and hotels worldwide, you have the flexibility to choose the best options that fit your budget and preferences. Our user-friendly interface allows you to easily customize your package by selecting the desired flight dates, hotel accommodations, and even adding optional activities or car rentals. Booking your flight and hotel together on ensures a hassle-free experience ensuring you can focus on creating unforgettable memories during your trip.
What payment methods are accepted on
At, we offer multiple payment methods to ensure a hassle-free booking experience. We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we also facilitate payments through PayPal, a secure and convenient platform for online transactions. We understand the importance of flexibility, so we aim to accommodate various preferences. Should you prefer to pay in instalments, we provide the option to use our BookIt PayDelay feature, allowing you to secure your booking with a small deposit and pay the remaining balance closer to your stay. Rest assured, we prioritize your safety, employing industry-standard encryption technology to protect your financial information. At, we strive to offer versatility and security across our payment methods for a seamless booking process.
Can I make changes to my reservation after I have checked in?
No, unfortunately, once you have checked in, you cannot make changes to your reservation through The check-in process confirms your stay and finalizes your booking details. However, if you need to make changes or have any issues during your stay, we recommend reaching out directly to the hotel or resort where you are staying. They will be able to assist you with any modifications or requests you may have. Please note that any changes made directly with the hotel may be subject to their policies and availability. We always recommend reviewing the terms and conditions of your booking for more information on cancellation or modification policies.
Is there a minimum age requirement to book a hotel on
Yes, there is a minimum age requirement to book a hotel on Users must be at least 18 years old to make a reservation. This age restriction is in place to ensure that individuals taking responsibility for booking accommodations meet the legal requirements to enter into a contract. Furthermore, hotels may have their own policies regarding age restrictions, and it is the user's responsibility to review and comply with these policies. It is important to note that if you are under 18 and wish to book a hotel through, you must have the consent of a parent or legal guardian who will assume responsibility for the booking.
There's more!
Click below to show 2 more questions, answers, and complete guides to common customer support problem.

Recent reasons customers contacted

American Airlines said BookIt reimbursed my airfare but I haven't received the reimbursement.
Airline shut the check in gates early due to being short staffed WITHOUT notification...
I booked a vacation package for March **-**, **** and of course we had to cancel it due...
My correct email Is *****@***.com. I don't want to do any more business with this compa...
I don't want to do business with this company any longer. You took money off my card wi...
I want my money refunded. I did not give the approval for this company to continue to k...
I was charged for a room at hotel ** jfk for the wrong date and the lady there was extr...
We were supposed to go to Jamaica in March **,****.. it was canceled because of the cov...
Dear,**Warm greetings.**My email is to inquire regarding a partnership for m...
On ******** I booked reservations for Holiday Inn all inclusive Montego Bay and other...
I booked a trip to Cancun . It was an all inclusive pkg to stay at the Royalton Suites...
I am looking to get a refund for my trip that was cancelled due to Covid-**. I did a re...
I booked a vacation on on February **th **** for a total of $*,***.** where...
Because of COVID, our trip was cancelled and the site said our flights were...
Last year I booked with and was unable to utilize the flights with AeroMexic...
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Does GetHuman work with

GetHuman does not work with's customer support operations, directly or in any other way. GetHuman has no partnership or relation to at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting at a Glance has no chat option has no customer email has 1 help forum has no twitter handle has no facebook page
Contact information overview

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