A part has come for our couch. Need to schedule a tech to come and fix the couch

GetHuman670744's customer service issue with Bob's Discount Furniture from May 2018

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The issue in GetHuman670744's own words
The problem: A part has come for our couch. Need to schedule a tech to come and fix the couch
GetHuman670744 did not yet indicate what Bob's Discount Furniture should do to make this right.
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Bob's Discount Furniture

Customer service issue
Reported by GetHuman670744
May 9th, 2018 - 7 mons ago
I have an issue with Bob's Discount Furniture too
Not resolved
Seen by 1 customer so far
Similar issue to 349 others
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Items needed
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Email address on the account (if applicable)
Timeline
GetHuman670744 started working on this issue
May 9th 9:43pm