My daughter has been in a coma for over * months and I now have POA over her financial...

GetHuman-rogerpen's customer service issue with Bluebird by American Express from March 2021

Help me with my issue
The issue in GetHuman-rogerpen's own words
My daughter has been in a coma for over * months and I now have POA over her financial (etc) situation.*I contacted Bluebird CS a few weeks ago and was told I needed to send them a copy of the POA which I received * weeks ago.*It was posted to them on the *th March and as of yesterday **** it had not been posted.*It is my daughters only 'banking account" and I'm sure she has payments and receipts.*I have tried contacting Bluebird several times and all I get is a bad connection to a cell phone somewhere in the far east, to a person who has little command of the English language and have been disconnected on *** occasions.*FYI I am not at all racist, but it is bad business practice.*I have tried ***. sending emails to *****@***.com - no reply***. Waiting for a couple of hours on the phone - no answer***. Contacting the parent company, Amex who say they have no control over*Bluebird.............really ? and would not consider making any contact with Bluebird on*my behalf even though I have been a member for ** years.*I am going around in circles and have no idea what is going on and who to contact*without blowing a fuse

GetHuman-rogerpen did not yet indicate what Bluebird by American Express should do to make this right.

How GetHuman-rogerpen fixed the problem
I have no idea.*The only way to contact them is through their Customer Service, which is a joke
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Bluebird by American Express

Customer service issue
Reported by GetHuman-rogerpen
Mar 23rd, 2021 - 2 months ago
Fixed
GetHuman-rogerpen shared how to fix
Seen by 8 customers so far
Similar issue to 3201 others
0 customers following this
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Timeline

GetHuman-rogerpen started working on this issue
Mar 23rd 1:22am
GetHuman-rogerpen confirmed the issue is fixed. Hooray!
Mar 23rd 11:30am
GetHuman-rogerpen confirmed the issue is fixed. Hooray!
Mar 23rd 11:33am
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Mar 24th 11:15am

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