Hi this is Xue Vang I am a current prepaid bluebird card holder. I had my mother in law...

GetHuman-xue_vang's customer service issue with Bluebird by American Express from March 2021

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Hi this is Xue Vang I am a current prepaid bluebird card holder. I had my mother in law use my account information in order to get her stimulius recovery rebate. The IRS has approved her refund and sent it on March ** **** to the routing*account information I input. But Bluebird is rejecting it. I tried calling customer service numerous time but end up ending the call at the end because they couldn't disclosed any information about IRS refund. I even tried calling IRS and there no help either. Please respond back as what should I do in order to get my mother in law her refund. I feel like maybe the bank is rejecting the refund because it isn't in my name but please help me out its not a scam. I really need help to get her, her refund.*Thanks,*Xue

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Bluebird by American Express

Customer service issue
Reported by GetHuman-xue_vang
Mar 19th, 2021 - 2 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 3173 others
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