My account was permanently suspended after my department of workforce services benefits...

GetHuman-isakle's customer service issue with Bluebird by American Express from May 2020

Help me with my issue
The issue in GetHuman-isakle's own words
My account was permanently suspended after my department of workforce services benefits were deposited into the account lastnight. I have hundreds of dollars that I am entitled to on the account that I am no longer able to access, and this account is the ONLY account that I use for banking purposes. No account access means I cannot access any of my benefits from the IRS or Arkansas Department of Workforce Services. If I cannot access my account with Bluebird, then I will no longer have access to any of the money I am entitled to.

GetHuman-isakle did not yet indicate what Bluebird by American Express should do to make this right.

How GetHuman-isakle fixed the problem
Contacted the Consumer Financial Protection Bureau to file a claim, after that I called AmEx and spent hours on the phone, only to find out my account was suspended due to a discrepancy for a direct deposit of benefits (not in my control). Around ** hours after the account was "PERMANENTLY" suspended, my account was suddenly back to normal, and an email from AmEx was received stating that my account is now back to normal. Get it together AmEx. In other words, nothing that I did contributed to my account being authorized for use again. Nothing you do will help reinstate your account, it is up to AmEx. The only thing you can do if your account remains "permanently" suspended for a period of longer than * days, is to write to the company and request a check with your remaining funds as told to me by AmEx.
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Bluebird by American Express

Customer service issue
Reported by GetHuman-isakle
May 19th, 2020 - 3 years ago
Fixed
GetHuman-isakle shared how to fix
Seen by 13 customers so far
Similar issue to 2336 others
0 customers following this
Items needed
Username
Password
Email address on the account

Timeline

GetHuman-isakle started working on this issue
May 19th, 2020 9:07pm
GetHuman-isakle indicated the issue is not fixed yet.
May 20th, 2020 1:22am
GetHuman-isakle indicated the issue is not fixed yet.
May 20th, 2020 1:22am
GetHuman-isakle indicated the issue is not fixed yet.
May 20th, 2020 1:22am
GetHuman-isakle indicated the issue is not fixed yet.
May 20th, 2020 1:22am
GetHuman-isakle indicated the issue is not fixed yet.
May 20th, 2020 1:22am
GetHuman-isakle indicated the issue is not fixed yet.
May 20th, 2020 1:23am
GetHuman-isakle indicated the issue is not fixed yet.
May 20th, 2020 1:23am
GetHuman-isakle indicated the issue is not fixed yet.
May 20th, 2020 1:23am
GetHuman-isakle indicated the issue is not fixed yet.
May 20th, 2020 1:23am
GetHuman-isakle indicated the issue is not fixed yet.
May 20th, 2020 1:23am
GetHuman-isakle confirmed the issue is fixed. Hooray!
May 20th, 2020 8:24am

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