Length of time that charge authorizations for incidental charges connected to hotel sta...
GetHuman2803968's customer service issue with Bluebird by American Express from April 2019
4 views | 2833 similar | 0 following
Help me with my issue
Did we steer you to the right help?
Waiting to see if GetHuman2803968 got the right customer help using our suggestion.
The issue in GetHuman2803968's own words
Length of time that charge authorizations for incidental charges connected to hotel stays is questionable. Final charges are processed on checkout at Hilton affiliates, yet customer service at Bluebird says they are waiting on final amount from the merchant. This simply isn’t true. ** hours should be the maximum hold time. If it’s a rewards stay where no money is charged the money is held for two weeks ... there will be no final amount from the merchant because there has been no charge! Plus Amex Bluebird adds additional to the amount...I’ve asked hotels before what the authorization amount is and it’s always less than what shows on my Bluebird account. I could understand this practice more if these were the old days and merchants were submitting “batches” once a week or something but this is Hilton and it’s immediately submitted. Anyway, it’s not completely fair and customer service reps will read the policy over and over and lie about waiting to hear from the merchant.
GetHuman2803968 did not yet indicate what Bluebird by American Express should do to make this right.
I have an issue with Bluebird by American Express too
How GetHuman2803968 fixed the problem
We are waiting for GetHuman2803968 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Bluebird by American Express customer problems.