Bluebird by American Express Customer Service Issues

I am currently unable to make my car insurance payment due to the recurring website outages. I am planning to switch my direct deposit to another account promptly to avoid further inconveniences. The frequency of these outages is unacceptable for a company of American Express's caliber. The lack of accessibility for customers during these downtimes is disappointing and does not align with the quality service expected from such a reputable brand. It is frustrating to feel neglected and unheard as a consumer. I am left questioning the motives behind these continuous issues and the apparent disregard for customer satisfaction. I hope for a prompt resolution to this recurring problem to avoid further dissatisfaction.

On November 21, [redacted], at 4:00 p.m., I used the ATM at my workplace to withdraw $[redacted] to pay my bills. The ATM debited my account, but the cash was not dispensed. I initiated a dispute, and they sent me a form, but I encountered issues opening it. Could someone assist me with accessing the ATM dispute form? I am seeking a refund for the money the machine retained at Kum & GO, situated at [redacted] Springhill Dr., North Little Rock, AR [redacted].

I spent 4 hours with Blue Bird representatives, talking to 13 different reps. The last one directed me to a website and asked me to go to a place in 3 days, but that place didn't exist. I was told to click on "view" to change my 4-digit pin, which I couldn't do. My issue started when I requested a new Blue Bird card due to a scratch after several months of use. The new card has the same 15-digit number but a different 4-digit pin that I can't use. I can't check the balance by phone as the system doesn't recognize me with the new pin. Using the pin cuts me off. The card also charges me $2.50 at Walmart ATMs and I can't get extra cash at a Walmart checkout as they view it as a credit card. I'm frustrated and almost angry with the situation.

I have noticed unauthorized charges on my account from consumerinfo.com and Experian totaling $21.95 each month for the past year. I initially contacted them months ago to stop these transactions, but they continue to deduct money from my account. I am struggling to get in touch with them despite multiple attempts. It's frustrating that there is no 24-hour customer service or a callback option. I have also been unable to reach Blue Bird to stop one of the transactions. I believe there might be false advertising involved, and I am considering legal action to resolve this issue. Consumerinfo.com has been particularly unhelpful and their services do not live up to their promises of credit assistance or loans.

On 11/22/[redacted], I opened a dispute because funds were not received at an ATM, but were deducted from my account. The bank that owns the ATM confirmed I did not receive the funds. After contacting Bluebird multiple times by phone, I am still being told the dispute is under investigation. It's been 12 days of inconsistent information from different phone representatives. I simply want the $[redacted].50 refunded to my account promptly. I have already verified with the bank that the transactions were invalid and I did not receive any funds. Yet, Bluebird has not returned my money in almost two weeks. I urgently request the funds to be credited back today. This delay is causing significant hardship for my family, and I am considering legal action if the issue is not resolved promptly. Please return the funds immediately to resolve this matter.

I made a transfer to my daughter's Bluebird account on 11/28. She tried to withdraw the funds from an ATM at Associated Bank but the transaction did not go through. The funds were deducted from Bluebird but not dispensed. I contacted Associated Bank with incident number [redacted]413A54. My daughter has tried calling Bluebird's customer service but no luck. We need the money returned as it's for bills. Please contact Associated Bank at [redacted] to help resolve this issue. Thank you.

I am having difficulties reaching Bluebird American Express regarding a disputed charge on my prepaid card. After numerous unsuccessful phone calls, I finally spoke to a representative who was unhelpful and difficult to understand. They advised me to call back once the charge went through to dispute it. The charge was processed without my consent, and now I am facing more challenges trying to contact them. I am frustrated with the lack of assistance and the rude behavior exhibited by the representative. I need guidance on how to effectively communicate with a live person at Bluebird American Express as my issue remains unresolved.

Last Saturday, I went into a cricket store in Los Lunas, New Mexico, to buy a phone. The sales associate scanned the phone I picked out, but an error message appeared saying the transaction was on hold. Despite trying to resolve the issue with the IT department, the order was eventually canceled, and my money was not refunded. I have contacted Cricket and the store but haven't received a satisfactory resolution. The Attorney General's office advised me to reach out to you to get my money back promptly. I am upset as I have not received the phone or a refund. If this matter is not resolved today, I will seek legal action.

I recently informed Bluebird American Express fraud department about two unauthorized transactions on my account with the same vendor. I completed and emailed back their fraud form on the same day, November 5, [redacted]. The fraud department informed me that I should expect an email from them within 10 business days and possibly a provisional credit if approved. However, they mentioned that the investigation could take up to 45 days to complete. I have been in contact with customer service multiple times, but they have explained that only communication with the back office is through email; there is no direct phone number. Today marks the 43rd day since I initially reported the claim on November 5, [redacted]. Each time I am transferred to the fraud department, the call gets disconnected. The transactions in question are from Music City Thrift Store on October 31, [redacted], for $[redacted].49, and November 1, [redacted], for $[redacted].71, which are not my purchases.

I accidentally violated Bluebird by American Express' customer service agreement when handling a dispute, leading to my account's permanent suspension. Originally informed the money would be transferred within 7 to 10 days, it's now December 19th with no sign of funds. Attempts to contact customer support only result in a recorded message about the suspension. Despite receiving numerous emails, no money has been refunded, and access to statements is inaccessible. Even calling American Express support redirects me to the same message and email. I simply seek a few months' worth of statements pre-suspension and the return of my funds.

I am requesting a refund of $[redacted] from a recent Target purchase that American Express Bluebird has not returned to me. I have taken steps to address this issue with various organizations but have not had a resolution. American Express Bluebird falsely advertises early direct deposits, which do not align with my experience. The website often malfunctions, customer service is inadequate, and they have a history of unjustly withholding funds. I recently received a refund from Target of $[redacted], which American Express Bluebird has been holding onto for over a week. This practice has left me in a difficult financial situation impacting my ability to provide for my children. I advise against using American Express Bluebird due to their misleading practices and urge others to seek alternative financial services.

I have a Blue Bird account, and I am frustrated with the delay in refunds when I return items to a store. This has happened three times now, and each time it takes about a week to see the money back on my card. It is discouraging, and it's making me think about not using this card anymore. Even though the store issues the refund promptly, the credit on my card remains in the active section for weeks. If my paycheck didn't get direct deposited and tie up my funds, I would consider getting rid of this card.

I recently called the customer service number to inquire about my account balance, only to find out that my account has been permanently closed. The automated system mentioned that an email was sent regarding the closure and then disconnected. I am confused and concerned about the sudden account closure, especially since I have not received any communication about it or the supposed check. It would be helpful if there was an option to speak to a customer service representative directly for more information or to address this issue through email correspondence.

Around a year ago, I bought a Bluebird card, loaded it with funds, and unfortunately, my wallet was stolen not long after. I no longer have the card number, but I have an email associated with the Bluebird account. I'm curious about what will happen to the remaining balance on my Bluebird card. I need clarification on the process and timeline for transferring my funds to a new card. I await confirmation of my status as a valued customer and the issuance of my new Bluebird card promptly. Thank you.

I recently made a purchase on Fingerhut.com on February 15, [redacted]. Despite my card being accepted and funds deducted from my account, Fingerhut claims it was declined. Upon checking my app, I noticed three holds on my account from Fingerhut, including two for $0.10 each and one for $30. After canceling the order and requesting a refund, Fingerhut insisted my card was declined even though there were sufficient funds. I also had to pay an additional $19.86, which is now on hold. To address this issue, I've asked for a stop payment on all transactions and for the funds to be returned to my account, including the two $0.10 holds, $30 hold, and $19.86 charge. For further assistance, please contact me at [redacted]. Thank you for your prompt attention to this matter. Sincerely, Steven E.

I have noticed two pending transactions on my account that I did not authorize. Both transactions are for $[redacted] each and occurred at Speedway one after the other. I visited the gas station to get fuel and tried to pay at the pump, following the prompts to enter my zip code after inserting my card. However, the system prompted me to see the cashier, who couldn't explain the issue and advised me to try again. The same situation repeated on my second attempt, leading me to abandon the transaction and go to another gas station. Shortly after, my account balance dropped below $[redacted], which shouldn't have happened as I just received my paycheck. The Speedway manager informed me that it registered as a card usage attempt, causing the transactions to show as pending. I want to clarify that no purchases were made at Speedway, especially not two for $[redacted] each. Losing a third of my paycheck due to this incident is unacceptable, and I hope for a swift resolution.

I am experiencing difficulty accessing my account due to multiple login attempts. After contacting customer service, I was initially told that my account would be unlocked within 24 hours, but I never received the promised email. Subsequent calls extended the waiting time to 2 business days, then 10 business days, which is frustrating. Additionally, my direct deposit was rejected due to a small negative balance of $2.60, despite expecting a payment the following day. I reported my compromised card in January and was assured I would receive instructions by email or mail to resolve the issue, yet I have not received anything. Each time I contact them, I receive conflicting information, making the situation more challenging to resolve.

I am struggling to find a resolution and it's unclear how to provide feedback on it. I have not managed to resolve the issue yet. Any suggestions would be appreciated. I am hesitant to buy a new card as I don't want to lose money. I've been informed my privileges are permanently revoked. I feel unsure about what steps to take or who to contact. The situation is frustrating as I am not being recognized when I call and get disconnected. Initially, I had a bluebird card that got canceled due to alleged suspicious activity, which I deny. I received a refund for the remaining balance but have pending refunds tied to that card. Mail forwarding is an issue as my previous address was not forwarded due to it being a motel. How can I access the funds from the old canceled card without any wrongdoing on my part? If I opt for a new card, can the refunded money be transferred to it? My name is Michael S., my old address was [redacted] North US Highway17, Room [redacted], Demand, FL, [redacted], and my new address is [redacted] West Beresford Avenue, Demand, FL, [redacted]. Thank you.

I am Maria A., a former Bluebird customer. Unfortunately, my Bluebird account was permanently locked without any explanation. I have not initiated any transactions or deposits beyond my SSI and supplement checks. I am concerned about the status of these checks and how I can recover the funds. The Social Security Administration has not received the checks and advised me to contact Bluebird. I urgently seek clarification and resolution regarding the situation. Your prompt response is greatly appreciated as these funds are crucial for my financial well-being. Thank you.

I have been approved for the American Express Serve Card but have not yet received it. Could you please send the card to me at the address provided? My name is Emmanuel Ekow Baffoe and I live at [redacted] Yampa Ave. Apt#20, Craig, CO [redacted]. Thank you.