Bluebird by American Express Customer Service Issues

I require assistance from a manager at Bluebird. Despite speaking with several representatives, I have not received the needed help to refund the money back onto my card so I can purchase gas. It is urgent as I am stranded on the side of the road seeking assistance from AMEX. I possess the Settlement Verification Number indicating the order cancellation to prevent any money withdrawal attempts. If possible, I am requesting a "Good Faith" Credit be applied until the refund is processed on my card.

I attempted to register my Bluebird card, but it prompted me with unfamiliar questions about unknown family members to verify my social security number. I selected the option indicating that I didn't know the answers, leading to my account being locked. Despite my attempts over the past two weeks to register the card daily, I continue to encounter issues. I am frustrated and eager to receive a $5 refund as the card remains useless due to the inability to obtain a permanent one.

I stayed at two different hotels and was overcharged at both. The hotel staff advised me to contact my bank. I was double-charged at one hotel and each front desk clerk recommended speaking to my bank about this. I've attempted to reach out to Bluebird multiple times today but haven't reached anyone. I urgently require someone to get in touch with me promptly. My previous hotel stay last week was trouble-free, so I'm confused about the current issues.

I have requested to add $4,[redacted] from my linked accounts, but this hasn't been done. $1,[redacted] went missing on Oct 5, [redacted], and Ingo Money said it would be returned, but it hasn't appeared yet. I removed [redacted], who is an ex-employee that hacked and stole from me. I need this fixed immediately as I can't access my $[redacted] cash advance. I updated my accounts with Telecheck and PayPal, yet [redacted] is still linked. How is my account not secure? Missing credit card deposits and multiple transactions are affecting my business, BAREMATES Inc. Please add account under JPM [redacted]21 [redacted]17. Thank you.

I am experiencing issues with the Ingo Money app even though I have all the updates installed. Conflicting instructions on the website and app led to the destruction of a check from my brokerage firm for the second time. I have spent 3 to 4 hours trying to contact a representative without success, which is very frustrating. Now, I have to contact 𝐅𝐢𝐝𝐞𝐥𝐢𝐭𝐲 to request another check be mailed out. I am considering closing my account due to this ongoing problem. The inability to speak with a person directly is a major drawback, especially when my bank offers online check cashing with 24/7 chat support. Ingo Money does not actually provide the "chat" service they claim on their website.

1. I have two Bluebird cards, but I'm confused about why I received a second card without requesting it. Also, the primary card I use doesn't show as registered when I check the balance. 2. I am extremely dissatisfied with the service provided by Bluebird because I can never reach a customer service representative over the phone. 3. My card gets locked multiple times without a valid reason. 4. An unauthorized transaction of $6.48 was made by Dawson Road Flash Food or Homerun Food. The cashier indicated that the transaction failed, and I never received the purchased items, but the amount was deducted from my card. 5. I prefer a phone call rather than an email response. Please contact me at [redacted].

I have discovered unauthorized purchases totaling over $[redacted] on my account. I am reaching out as I am unsure who initiated these transactions. I am seeking assistance in disputing these charges to recoup my money. Unfortunately, my attempts with customer service have been unfruitful despite providing all requested information repeatedly. This money was intended for my daughter's 16th birthday, and I am not financially affluent. I have expressed this urgency to multiple representatives without success and even requested to escalate the matter to a supervisor, only to be met with unprofessional behavior. I am disappointed in the lack of reliability and safety provided by the company. Any genuine help in this matter would be greatly appreciated. Thank you.

I used Priceline and on Saturday, July 7, [redacted], Priceline charged my card twice for $62.97 each when attempting to make a reservation. However, the reservation was not successful, and they claim there is no hold on my money on their end. They mentioned speaking with you to release the hold on my money and return it to me, as they are not responsible for the charge due to a computer glitch on their app. Priceline had a total of 4 unsuccessful reservations for me, resulting in $[redacted].46 worth of holds on my account, which have been debited from my account within 48 hours. This situation has caused me to have overdue bills affecting my credit. I kindly request for you to remove these holds and release my funds back to my card promptly, so I can pay my bills on time. I have listed the transaction amounts and dates for your reference: 07/07/18 - $62.97 07/07/18 - $62.97 07/08/18 - $63.55 07/09/18 - $68.97 Total: $[redacted].46 Priceline number: [redacted] American Express Bluebird Account ending in [redacted], expiring 03/23 I urgently need my money to settle some overdue bills. I appreciate your prompt attention to this matter. Thank you. Sincerely, K.N. A loyal valued customer.

I recently got married and need to update my name on my card. I have been searching online for a solution but can't find clear instructions. Could someone please assist me with this? Thank you. Edit - Please fax the information to: [redacted] Requirements include providing a marriage or divorce certificate, Government ID, or Social Security card with the full name and card/account number, stating the need to change the name on the card.

I am reaching out regarding a payment of $[redacted].00 withdrawn from my account on 07/13/[redacted] for rent to Wavecrest Management. I have used "Pay my Bills" for three years without any issues until now. I contacted Wavecrest Management about the missing payment, but their Bookkeepers were unprofessional. Now, I'm escalating this to my financial institution, "American Bluebird Express." The payment should have been applied by July 18th, but a month later, it still hasn't been resolved. This situation is causing significant inconvenience, putting my residence at risk. I have provided proof of payment and await resolution. If my $[redacted].00 is not sent to Wavecrest Management or refunded within 7 days, I will involve legal representation. Please address this promptly to avoid further action. Contact me at [redacted]. Thank you. Sincerely, Nichole X. Clarke Paralegal Criminal Defense Practice The Legal Aid Society Bronx, New York [redacted] nclarke@[redacted]

I bought a BlueBird kit from Walmart and followed the instructions on the site. Upon trying to register at Bluebird.com/go, I encountered an error stating: "Unable to sign up. You are not approved for an account at this time." I contacted customer service and Technical support, but the problem persisted even after buying another card as suggested. Registering for an account or attempting to open one led to the same error message. Owning a BlueBird card is important for managing my college expenses, including purchasing school materials. I am curious about the verification issue and what information I'm providing that might not match the records. Thank you.

I recently spoke with one of your customer service representatives and was dissatisfied with the assistance provided. This weekend, a family member who is not authorized accessed information on my joint account with my mother. He does not have the necessary details such as my SSN. This breach of security concerns me, and I inquired about how it occurred. The representative, Beth, explained the standard process but did not address how the breach happened. I believe the conversation might have been recorded, so I would like a review to understand how he obtained balance information. The family member, a drug addict, misused the card without permission. Although I requested to escalate the issue, the representative declined. I am eager for a response after reviewing the recording to explain this security breach. I am hopeful that a person in authority will reach out to me promptly.

My BBird account was hijacked, and I reported it multiple times. The fraud department investigated and initially credited $[redacted] back, but then withdrew it twice. Stephen Byrum added his name to my account and manipulated it to access my bank funds via BBird. This issue dates back to May, and despite being told I had no liability, BBird now claims I owe $[redacted]. Stephen Byrum, without my knowledge, used my account for Uber and Lyft, services I don't need due to owning my own car. He repeatedly changed the passwords to gain access to my Wells Fargo funds linked to BBird. After BBird refunded me twice and acknowledged my zero liability, they now state otherwise. This situation needs urgent reexamination as Stephen Byrum's actions were clear on the small trial transactions before moving larger sums. The security flaw that allowed him access needs immediate attention from BBird.

My "Bbird" card was stolen and used without my authorization. I promptly reported the issue to "Bbird." They informed me a new card was issued, but I never received it. After two months, my account was compromised, and a significant amount of money was transferred from my bank account to "Bbird" and subsequently stolen. The thief then used the funds for multiple Uber and Lyft rides. Upon contacting "Bbird" again, they reimbursed my card. When I tried to transfer the money back to my bank account, the transaction was declined. After reaching out to "Bbird," they reassured me of a thorough investigation and claimed I had no liability. However, now they have reversed the reimbursement and are stating that I am responsible for the stolen funds. The individual was able to alter my password, access my account, change passwords, and steal directly from my Wells Fargo account. I simply seek reimbursement and wish to terminate my account with "Bbird" without owing anything.

For the last few days, I've tried to get gas and pay at the pump, but both times it prompted me to see the cashier, preventing me from pumping gas. Upon checking my account, I noticed that money was deducted both times and is showing as a hold. The first incident occurred two days ago. I inquired with the gas station attendant, who mentioned that the bank initiates the hold. I am eager to know when the funds will be returned to my card. I find it frustrating that even if the card doesn't go through with the transaction, a hold is placed on all the money in my account. It has been more than 48 hours since the first transaction, and I really need to access my funds.

Recently, I've been trying to get gas at the pump, but I keep receiving a message to see the cashier instead of being able to pump the gas. On checking my account, I noticed that money was taken each time with a "hold" status. The first incident was * days ago. I inquired with the gas station attendant, who mentioned it was the bank's doing. I am eager to know when the money will be returned to my card. It doesn't seem fair that if a transaction doesn't go through, all funds on the card are put on hold. It has been over ** hours for the initial transaction, and I need my money back promptly. It's frustrating to have funds on the card but still need to go inside to pay with cash while my money is being held unnecessarily. I kindly request this issue to be resolved swiftly and the funds returned to my card.

I was recently charged for gas that I did not receive at a Shell gas station in Tarrant, AL. The $12.99 charge was made today on 11-10-18 at 4:45 a.m. with transaction I.D. 3QLKELE6WY. Despite the clerk assuring me the charge would be reversed, my account still shows the charge six hours later as on hold. I am hoping to ascertain if the refund is in progress, the timeline for it, or if the charge is permanent. If the charge won't be refunded, I would appreciate receiving written confirmation, perhaps via email, to serve as proof of the permanent charge. Thank you for any assistance provided in this matter.

Recently, I attempted to use my card only to find it was unexpectedly locked. After struggling to contact customer support because my account was locked, I finally reached out using my husband's phone. I was informed that a $30 bad check from July 31, [redacted], was the cause, despite me not being notified until November [redacted]. The bad check was linked to a card that was stolen, closed, and reported. I provided them with a compromised account report but have not received a response. My account has over $[redacted], so I requested a check since it remains locked. I am frustrated by the lack of an email or direct contact number and being advised to write instead.

During Halloween week, I encountered issues while using my Bluebird card for purchases. I placed an online order for same-day pickup at a store, but it got canceled multiple times and triggered refunds. I suspected a problem with the retailer's system. Additionally, there was an unrelated legitimate refund during that period. To check if it was a card problem, I attempted to withdraw $20 from a Chase ATM, but the transaction failed, even after entering my pin. After confirming the ATM was functioning normally for others, I tried making a small purchase in the store with my card, which finally worked. Then, I successfully completed an online purchase for shipping. However, within 24 hours, I discovered that my account had been "permanently" suspended. Upon contacting Bluebird Customer Service, I received conflicting reasons for the suspension. Initially, I was told it was due to linking an International Bank, a violation of Terms of Service, which I refuted. Subsequently, another representative mentioned suspicious refunds as the cause. After speaking with a supervisor who couldn't reinstate my account, I was advised to submit a written correspondence. Surprisingly, there was no option for email communication with them.

I am attempting to buy a game for my sister-in-law on her Steam account since this game is tailored to each unique account and cannot be gifted. Steam notified me that my card payment was unsuccessful, yet I confirmed having sufficient funds by checking my phone app right before the purchase. Surprisingly, the game's cost of $46.77 was deducted from my card balance and remains pending. I attempted to reach out to your customer service hotline, but unfortunately, I was unable to speak with a representative due to the automated system.