On ********** I opened a dispute in regards to funds not received at an ATM location, y...

GetHuman1691137's customer service issue with Bluebird by American Express from December 2018

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The issue in GetHuman1691137's own words
On ********** I opened a dispute in regards to funds not received at an ATM location, yet the amount was deducted from my account. I have contacted the bank whom owns the ATM and they can verify I never received funds from the ATM. I have contacted Bluebird by phone several times and continue to get told the dispute is still being investigated. It has been ** days and I continue to get told different information by different phone representatives* the only thing they agree on is the dispute is still being investigated. I would like the $***.** deducted from my account to be put back. I have quite frankly had enough of the run around. If in thee days I can take the time to have the bank whom owns the ATM verify the transactions were not valid and that I did not receive any funds. Why haven't I heard anything or received my money back from Bluebird in almost two weeks? I would like the funds credited back to my account today please. Up to this point I have never had an issue that was not resolved quickly and fairly. This is causing my family hardships and I am beginning to believe I may need to take legal action against the company. Please just resolve the issue by returning the funds to my account and everything will be fine.
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Bluebird by American Express

Customer service issue
Reported by GetHuman1691137
Dec 4th, 2018 - 2 mons ago
I have an issue with Bluebird by American Express too
Fixed
Seen by 2 customers so far
Similar issue to 1387 others
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Timeline
GetHuman1691137 started working on this issue
Dec 4th, 2018 10:27pm
GetHuman1691137 indicated the issue is not fixed yet.
Dec 4th, 2018 10:27pm