I am having difficulty accessing my online account. My username is cochranlady but when...

GetHuman-cochranf's customer service issue with Blue Cross and Blue Shield of (MS) from May 2018

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The issue in GetHuman-cochranf's own words
I am having difficulty accessing my online account. My username is cochranlady but when I put my password in, it says its incorrect. I have tried to reset the password, however when I put in the verification code it does not take me to the site it says it will. It sends me to the login page, not my info page
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Blue Cross and Blue Shield of (MS)

Customer service issue
Reported by GetHuman-cochranf
May 27th, 2018 - a yr ago
I have an issue with Blue Cross and Blue Shield of (MS) too
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Seen by 9 customers so far
Similar issue to 547 others
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Items needed
Account holder name
Policy number
Date of birth
Billing address
Email address on the account
Timeline
GetHuman-cochranf started working on this issue
May 27th, 2018 4:33pm
GetHuman-cochranf indicated the issue is not fixed yet.
May 27th, 2018 6:11pm
GetHuman-cochranf indicated the issue is not fixed yet.
May 29th, 2018 11:28am